Fraud Analyst I - 2027 (Cincinnati, OH)

Fifth Third Bank; Cincinnati (OH); On-site; USD 52,000 - 73,000; Full time

Job summary

Fifth Third Bank is seeking a Fraud Analyst I in Cincinnati, OH, to support Fraud Detection, Fraud Communication, and Domestic Collections as needed. The role emphasizes analyzing alerts, communicating with customers and bank staff, and opening/prepping cases for investigation.

Ideal candidates have 1-3 years in fraud or related fields, an Associate's degree or equivalent experience, and strong analytical and communication skills.

Qualifications

• 1-3 years of fraud, banking, investigative work, or related field preferred.
• Associate's degree or equivalent work experience.
• Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
• Excellent oral and written communication with internal and external customers on fraud matters.
• Knowledge of federal/state fraud laws/regulations and industry trends.
• Proactive in identifying concerns and following up to resolve issues.
• Strong teamwork, interpersonal, and relationship-building skills.
• Ability to make decisions or know when to elevate matters to management.
• Capability to collaborate, adapt to change, and handle challenging assignments.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Review and decide fraud detection system alerts per policy and procedures.
• Directly communicate with customers and bank personnel to address fraud risks.
• Open and prep fraud cases for investigation.
• Elevate complex matters to supervisory staff as needed.
• Provide fraud-related support and coordinate with first line of defense.
• Collaborate with various business units to understand alerts and ensure compliance with laws.
• Meet scheduling and time-tracking expectations to support performance metrics.
• Meet performance, quality, and customer service standards.
• Perform other duties as required.

Skills

Analytical thinking

Problem solving

Multi-tasking

Conflict resolution

Written communication

Oral communication

Teamwork

Microsoft Office

Education

Associate's degree or equivalent

Job description

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

General Function

The Fraud Analyst I is a cross functional position within Fraud Operations. Fraud Analyst Is can support the Fraud Detection, Fraud Communication, and Domestic Collections teams based on staffing and business needs.

Fraud Detection - Responsible for analyzing and decisioning alerts on fraud detection systems to determine what actions need to be taken (e.g., placing holds, opening cases, etc.). Fraud Detection responsibilities includes both verbal and written communication to internal and external customers.

Fraud Communication – Responsible for handling direct communications with bank customers, bank employees, and offshore fraud call service partners. Communications are handled via phone calls (customer, bank employees, offshore partner) and chat (Retail bank employees and offshore partner).

Domestic Collections – Responsible for processing and decisioning fraud check dispute claims. Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers.

Fraud Detection, Fraud Communication, and Domestic Collections functions require attention to detail, multi-tasking, communication, and critical thinking skills. Fraud Analyst Is also assist Fraud Operations leadership in developing policies and procedures to enhance processes and reduce fraud risk.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties & Responsibilities

• Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures.
• Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
• Open and prep fraud cases.
• Appropriately elevate matters associated with fraud activity that warrant engagement to supervisory staff.
• Provide fraud-related support and work with the first line of defense for the Bank.
• Work with various business units to understand the alerted activity and ensure compliance with laws.
• Meet scheduling and time tracking expectations to support performance tracking.
• Meet performance, quality, and customer service standards.
• Perform other duties as required.

SUPERVISORY RESPONSIBILITIES: None.

Minimum Knowledge, Skills & Abilities Required

• One to three years of experience in fraud, banking, investigative work, or a related field preferred.
• Associate's degree or equivalent work experience.
• Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
• Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters.
• Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends.
• Proactive in identifying potential concerns and following-up to resolve such issues.
• Excellent teamwork, interpersonal, and relationship building skills.
• Ability to make decisions or know when to elevate matters to management.
• Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments.
• Ability to communicate effectively with management.
• Ability to work independently and complete assigned work in a timely and accurate manner.
• Proficiency with Microsoft Office Suite.

Working Conditions

• Position is on-site.
• Normal office environment with little exposure to dust, noise, temperature, and the like.
• Extended viewing of a LED/LCD computer monitor.

#EarlyCareers

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Fraud Analyst I - 2027 (Cincinnati, OH)

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.