Fraud Analyst I: Alert Decisioning & Customer Liaison

Fifth Third; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a Fraud Analyst I to analyze fraud alerts, decide actions, and communicate with customers and bank staff. The role supports fraud detection, communication, and domestic collections, contributing to risk management and customer protection.

The ideal candidate has 1–3 years in fraud or banking, an Associate’s degree or equivalent experience, and strong analytical and communication skills.

Qualifications

• One to three years of experience in fraud, banking, investigative work, or a related field preferred.
• Associate's degree or equivalent work experience.
• Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
• Excellent written and verbal communication with internal and external customers.

Responsibilities

• Review, analyze, and decision fraud detection system alerts per policy.
• Communicate with customers and bank personnel to address fraud risk.
• Open and prep fraud cases; escalate when needed.
• Support compliance with laws and collaborate with business units.

Skills

Analytical

Problem-solving

Multi-tasking

Communication

Independence

Education

Associate's degree

Tools

Microsoft Office

Job description

Fifth Third Bank in Cincinnati, OH is seeking a Fraud Analyst I to analyze fraud alerts, decide actions, and communicate with customers and bank staff. The role supports fraud detection, communication, and domestic collections, contributing to risk management and customer protection.

The ideal candidate has 1–3 years in fraud or banking, an Associate’s degree or equivalent experience, and strong analytical and communication skills.