Fraud & Dispute Engagement Associate

CardWorks Financial Group; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) plan with company match

Paid time off

Job summary

CardWorks Financial Group is seeking an Associate I, Fraud & Non-Fraud Engagement to join our frontline call center team. You will review account activity, gather essential information, and help resolve questions related to fraud and disputes while adhering to established policies.

The role focuses on protecting client interests, delivering timely communication, and escalating complex cases to back-end investigators as needed. A high school diploma and call center experience are preferred.

Qualifications

• High school diploma or equivalent required.
• 1+ year of related inbound/outbound call center experience desirable.
• Experience with First Data Resources (FDR), Evolve or related platforms preferred.

Responsibilities

• Answer inquiries and provide information on account activity.
• Advise accountholders and assist victims of fraud or disputes.
• Gather pertinent information and document customer interactions.
• Initiate investigations and escalate when needed.
• Notate and update customer records in the system.
• Assist in chargeback/dispute processes and protect client interests.

Skills

Call center experience

Fraud awareness

Communication skills

Analytical thinking

Education

High School Diploma or equivalent

Tools

FDR / Evolve

Job description

CardWorks Financial Group is seeking an Associate I, Fraud & Non-Fraud Engagement to join our frontline call center team. You will review account activity, gather essential information, and help resolve questions related to fraud and disputes while adhering to established policies.

The role focuses on protecting client interests, delivering timely communication, and escalating complex cases to back-end investigators as needed. A high school diploma and call center experience are preferred.