Fraud Investigation & Operations Support Analyst

PSECU; Pennsylvania; Hybrid; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

PSECU is seeking a Fraud Investigation & Operations Support Analyst in Pennsylvania for a hybrid role with 2 days on-site. The position focuses on preventing and investigating plastic card fraud, supporting operations, and ensuring regulatory compliance across fraud and dispute functions.

You will analyze data, develop reports, and collaborate with legal and external partners. Prior fraud, risk, or QA experience is valued, with 2–4 years in related roles and an Associate degree preferred.

Qualifikationen

• Associates degree required with 2–4 years of related experience.
• Experience in fraud, risk detection, or investigations preferred.
• Regulatory awareness (Reg E, Reg Z, Reg CC) and Visa/Debit rules is a plus.

Aufgaben

• Fraud investigation and risk mitigation: monitor, detect, and investigate transactions; prepare findings and recommendations.
• Compliance, policy, and quality assurance: ensure regulatory and internal policy adherence; perform QA across fraud and dispute activities.
• Operations support and business analysis: analyze workflows, metrics, and identify process improvements; develop reports and BI outputs.
• Systems, testing, and reporting: coordinate system requirements, assist with testing, training, and monthly/ad hoc reporting.
• Management & operational backup: provide coverage during absences, assist with escalations and special projects.

Kenntnisse

Fraud investigation

Data analysis

Compliance knowledge

Ausbildung

Associate degree

Jobbeschreibung

## Fraud Investigation & Operations Support AnalystApply: This position has a minimum onsite expectation of 2 days per week or as needed: Harrisburg, PA: Indiana, PA: State College, PA: Full time: Posted 2 Days Ago: JR101034**Members Achieve More** isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...The Fraud Investigation & Operations Support Analyst is a hybrid role responsible for the prevention, detection, investigation, and mitigation of plastic card fraud while supporting operational effectiveness, process improvement, and continuity across fraud and dispute functions. This position combines advanced fraud investigation expertise with business analysis, data analysis, quality assurance, and system support to ensure compliant, efficient, and resilient operations. The role also provides management and operational backup, supporting escalations, approvals, and coverage during leadership absences or high-risk periods. Schedule: Monday - Friday 9:00am - 5:00pm. Onsite requirement is 40%; 2 days onsite (Wednesday and Thursday).In this position, you will**Fraud Investigation & Risk Mitigation** * Monitor, administer, and optimize neural alert networks to detect and prevent fraudulent credit, debit, and ATM transactions.* Identify emerging fraud patterns and recommend, create, and modify rule strategies to mitigate losses.* Maintain deep knowledge of authorization processes and their operational and fraud prevention impacts.* Execute complex fraud investigations, including evidence gathering, analysis, and documentation.* Prepare investigative findings and recommendations for internal review and external action.* Coordinate with legal counsel and law enforcement on unauthorized use cases, civil actions, and criminal proceedings.* Represent the organization in interactions with law enforcement, auditors, examiners, and external partners. **Compliance, Policy, and Quality Assurance*** Maintains required knowledge of PSECU bylaws, policies, and internal practices as they relate to the role. Must have Regulation E, Regulation Z, Regulation CC and Visa/Debit Network operation rules knowledge as they relate to card fraud and cardholder dispute.* Perform quality control and assurance reviews across fraud and dispute activities.* Ensure operations adhere to federal and state regulatory requirements.* Continuously monitor operational and regulatory changes impacting fraud and dispute processes. **Operations Support & Business Analysis*** Support fraud and dispute operations through business analysis, data mining, and reporting.* Analyze workflows, performance metrics, and industry benchmarks to identify inefficiencies.* Recommend and support process improvements, workflow automation, and operational enhancements.* Develop custom reports and business intelligence outputs to support leadership decision‐making.* Apply statistical analysis to identify trends, risks, and opportunities for operational improvement.* Respond to inquiries from internal and outside departments within the credit union. **Systems, Testing, and Reporting*** Coordinate system requirements related to fraud, dispute, and related applications.* Support system testing, training, and production releases.* Perform program and data analysis to support monthly, ad hoc, and risk‐based reporting. **Management & Operational Backup*** Provide backup coverage for management during absences, weekends, holidays, or high‐risk periods.* Support escalated investigations, dispute research beyond frontline capabilities, and approval functions.* Participate in required on‐call coverage.* Serve as a subject matter expert for fraud, dispute, and operational initiatives.* Assist with special projects and cross‐functional initiatives as needed. * Other duties as assigned.**Qualifications:**Associates (Required)2-4 years’ experience in a position requiring similar knowledge, skills, and abilities. | RequiredAny equivalent combination of experience and education. | Required