Fraud Detection & Communications Analyst I

Fifth Third Bank; Farmington Hills (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Fifth Third Bank in Farmington Hills, MI is seeking a Fraud Analyst I to support Fraud Detection, Fraud Communication, and Domestic Collections. You will review alerts, communicate with customers and staff, and open/prep fraud cases to mitigate risk.

Ideal candidates have 1–3 years in fraud or banking, an associate degree or equivalent, and strong analytical and communication skills. The role emphasizes compliance, teamwork, and independent work in a on-site office environment.

Qualifications

• One to three years of experience in fraud, banking, investigative work, or a related field preferred.
• Associate’s degree or equivalent work experience.
• Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
• Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters.
• Functional understanding of fraud laws and regulations and bank fraud trends.
• Proactive in identifying potential concerns and following-up to resolve such issues.
• Excellent teamwork, interpersonal, and relationship building skills.
• Ability to make decisions or know when to elevate matters to management.
• Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments.
• Ability to communicate effectively with management.
• Ability to work independently and complete assigned work in a timely and accurate manner.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures.
• Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
• Open and prep fraud cases.
• Appropriately elevate matters associated with fraud activity that warrant engagement to supervisory staff.
• Provide fraud-related support and work with the first line of defense for the Bank.
• Work with various business units to understand the alerted activity and ensure compliance with laws.
• Meet scheduling and time tracking expectations to support performance tracking.
• Meet performance, quality, and customer service standards.
• Perform other duties as required.

Skills

Analytical skills

Communication skills

Multi-tasking

Microsoft Office

Education

Associate’s degree

Tools

Microsoft Office Suite

Job description

Fifth Third Bank in Farmington Hills, MI is seeking a Fraud Analyst I to support Fraud Detection, Fraud Communication, and Domestic Collections. You will review alerts, communicate with customers and staff, and open/prep fraud cases to mitigate risk.

Ideal candidates have 1–3 years in fraud or banking, an associate degree or equivalent, and strong analytical and communication skills. The role emphasizes compliance, teamwork, and independent work in a on-site office environment.