Fraud Analyst I: Detection, Communication & Case Prep

Fifth Third Bank; Farmington Hills (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Fifth Third Bank is seeking a Fraud Analyst I for its Farmington Hills, MI campus. This cross-functional role supports Fraud Detection, Fraud Communication, and Domestic Collections, with duties spanning alert analysis, case creation, and customer communications.

You will review and decision fraud alerts, coordinate with bank personnel and external partners, and help uphold policy compliance while delivering reliable service to customers and internal teams.

Qualifications

• 1-3 years of experience in fraud, banking, investigative work, or a related field preferred.
• Associate's degree or equivalent work experience.
• Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
• Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters.
• Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends.

Responsibilities

• Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures.
• Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
• Open and prep fraud cases.
• Appropriately escalations matters associated with fraud activity that warrant engagement to supervisory staff.
• Provide fraud-related support and work with the first line of defense for the Bank.
• Work with various business units to understand the alerted activity and ensure compliance with laws.
• Meet scheduling and time tracking expectations to support performance tracking.
• Meet performance, quality, and customer service standards.
• Perform other duties as required.

Skills

Analytical thinking

Problem solving

Multi-tasking

Communication (oral & written)

Teamwork

Education

Associate's degree or equivalent

Tools

Microsoft Office Suite

Job description

Fifth Third Bank is seeking a Fraud Analyst I for its Farmington Hills, MI campus. This cross-functional role supports Fraud Detection, Fraud Communication, and Domestic Collections, with duties spanning alert analysis, case creation, and customer communications.

You will review and decision fraud alerts, coordinate with bank personnel and external partners, and help uphold policy compliance while delivering reliable service to customers and internal teams.