Fraud Client Services Lead — End-to-End Case Ownership

Vanguard; Scottsdale (AZ); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Hybrid working model

Certification sponsorship (CFE)

Job summary

Vanguard seeks a Fraud Client Services Specialist (Advanced S1) to own fraud cases end-to-end, engage high-net-worth clients, and coordinate with investigators and product teams. The role blends frontline client interaction with rigorous risk assessment in real-time fraud scenarios.

Responsibility includes intake, escalation avoidance, and delivering high-quality service across the fraud lifecycle, with emphasis on risk judgment and stakeholder communication.

Qualifications

• Minimum of three years related work experience.
• Undergraduate degree or equivalent combination of training and experience.
• Certified Fraud Examiner (CFE) certification preferred. Vanguard sponsors the certification process.

Responsibilities

• Own and manage fraud cases from intake through final resolution across assigned typologies.
• Lead end-to-end investigation, servicing, and resolution activities.
• Communicate case status and next steps to clients and internal partners.
• Maintain audit-ready case documentation and strong risk controls.

Skills

Fraud analysis

Client communication

Case ownership

Risk assessment

Investigation support

Cross-functional collaboration

Education

Bachelor's degree

Job description

Vanguard seeks a Fraud Client Services Specialist (Advanced S1) to own fraud cases end-to-end, engage high-net-worth clients, and coordinate with investigators and product teams. The role blends frontline client interaction with rigorous risk assessment in real-time fraud scenarios.

Responsibility includes intake, escalation avoidance, and delivering high-quality service across the fraud lifecycle, with emphasis on risk judgment and stakeholder communication.