Fraud Case Lead — High-Value Client Services

The Vanguard Group; Scottsdale (AZ); Hybrid; USD 120,000 - 170,000; Full time

Job summary

The Vanguard Group is seeking a Fraud Lead to own end-to-end fraud cases, engage high-net-worth clients, and coordinate with internal teams in a hybrid work environment. You will perform in-depth risk assessment, documentation, and escalation when needed to ensure secure and timely resolutions.

Role requires strong analytical skills, meticulous case management, and the ability to communicate complex updates to clients and partners.

Qualifications

• Minimum of three years related work experience.
• Undergraduate degree or equivalent combination of training and experience.
• Certified Fraud Examiner (CFE) certification preferred.

Responsibilities

• Fraud Lead Intake and End-to-End Ownership: Receive and take ownership of fraud leads escalated from Primary Fraud Client Services.
• Assume full accountability for resolving referred cases from intake through closure.
• End-to-End Case Ownership and Resolution: Own and manage fraud cases from intake through final resolution across typologies.
• Drive all investigative, servicing, and resolution activities needed to close cases.
• Client Engagement and High-Value Servicing: Serve inbound and outbound interactions for HNW and Workplace Solutions clients.
• Fraud Analysis, Decisioning, and Risk Assessment: Analyze account activity and fraud indicators to differentiate good vs bad actors.
• Specialized Fraud Typology Ownership: Maintain deep expertise in assigned typologies (NAF, NAPF, no money movement).
• Operational Flexibility and Volume Management: Support coverage during high demand periods and balance workload.
• Identity Verification and Risk Controls: Perform enhanced authentication and risk controls including indicators of social engineering.
• Operational Excellence and Compliance: Maintain audit-ready documentation and adhere to policies and controls.
• Internal Consultation and Leadership Support: Provide guidance and escalate for advanced handling; collaborate with teams.

Skills

Analytical thinking

End-to-end case management

Prioritization & workload management

Ownership of cases midstream

High-value client communication

Decision-making under pressure

Documentation and traceability

Education

Bachelor's degree or equivalent

Certified Fraud Examiner (CFE) preferred

Job description

The Vanguard Group is seeking a Fraud Lead to own end-to-end fraud cases, engage high-net-worth clients, and coordinate with internal teams in a hybrid work environment. You will perform in-depth risk assessment, documentation, and escalation when needed to ensure secure and timely resolutions.

Role requires strong analytical skills, meticulous case management, and the ability to communicate complex updates to clients and partners.