Fraud Claims Investigator: Case Resolution

Us Bank; Tempe (AZ); On-site; USD 102,000 - 103,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)b

401(k) plan

Paid vacation

11 paid holidays

Parental leave

Disability insurance

Adoption assistance

Job summary

U.S. Bank is seeking a Fraud Check Claims Case Processor to protect customers by onboarding and managing check fraud claims with precision and care. You will review docs, investigate complex cases, and ensure compliance with regulations, while collaborating with fraud teams to maintain seamless processing.

The role emphasizes a customer-first approach, attention to detail, and strong analytical judgment to resolve fraud efficiently. This position requires on-site work at a U.S.

Qualifications

• High school diploma or equivalent required.
• 4+ years in operations/services-related work.
• Familiarity with fraud detection processes and banking regulations is a plus.

Responsibilities

• Onboard fraud claims from FDI or customer-submitted paperwork and enter into system of record.
• Review documentation for accuracy and completeness.
• Investigate DDA fraud claims adhering to applicable rules and regulations.
• Assess claim details to determine validity and make timely decisions on fraud transactions.
• Maintain a customer-first approach throughout claim handling.
• Escalate issues to ensure timely resolution.
• Collaborate with internal partners and other fraud lines to support processing.
• Perform additional duties as assigned by management.

Skills

Detail-oriented

Analytical thinking

Written and verbal communication

Independent work

Fraud detection knowledge (preferred)

Case management systems

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Case management software

Microsoft Office

Job description

U.S. Bank is seeking a Fraud Check Claims Case Processor to protect customers by onboarding and managing check fraud claims with precision and care. You will review docs, investigate complex cases, and ensure compliance with regulations, while collaborating with fraud teams to maintain seamless processing.

The role emphasizes a customer-first approach, attention to detail, and strong analytical judgment to resolve fraud efficiently. This position requires on-site work at a U.S.