Check Fraud Claims Specialist

U.S. Bank; Saint Paul (MN); On-site; USD 28,000 - 36,000; Full time

Job summary

U.S. Bank is seeking a Fraud Check Claims Case Processor to protect customers and the bank by onboarding and managing check fraud claims with precision and care. You will review documentation, conduct investigations, and make accurate decisions to resolve fraud efficiently.

Role emphasizes compliance with regulations and collaboration with internal partners to support fraud-mitigation strategies, while delivering high standards of accuracy and service.

Qualifications

• High school diploma or equivalent.
• 4+ years of operations/services work experience.
• Strong analytical and communication abilities.
• Familiarity with fraud detection processes and banking regulations (preferred).

Responsibilities

• Onboard fraud claims from FDI or customer paperwork and enter into the system of record.
• Review documentation for accuracy and completeness.
• Conduct in-depth investigations of DDA fraud claims and apply relevant regulations and standards.
• Evaluate case details to determine claim validity and make timely decisions.
• Maintain a customer-first approach throughout all stages of claim handling.
• Escalate issues promptly to ensure timely resolution.
• Collaborate with internal partners and fraud teams to support efficient processing.

Skills

Attention to detail

Communication skills

Multitasking

Fraud awareness

Tools

Case management software

Microsoft Office

Job description

U.S. Bank is seeking a Fraud Check Claims Case Processor to protect customers and the bank by onboarding and managing check fraud claims with precision and care. You will review documentation, conduct investigations, and make accurate decisions to resolve fraud efficiently.

Role emphasizes compliance with regulations and collaboration with internal partners to support fraud-mitigation strategies, while delivering high standards of accuracy and service.