Fraud Claims Processing Specialist

U.S. Bank; Tempe, Northern (AZ, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Job summary

U.S. Bank is seeking an Operations Processor - Fraud Check Claims in Tempe, AZ. This role handles onboarding and managing check fraud claims with precision, applying strong analytical judgment, and ensuring regulatory compliance.

Responsibilities include reviewing documentation, conducting in-depth investigations of DDA fraud, and collaborating with fraud teams to resolve cases efficiently while maintaining a customer-first approach.

Qualifications

• High school diploma or equivalent.
• Four years or more of operations services–related work experience.
• Knowledge of fraud detection processes, banking regulations, and compliance standards (preferred).
• Proficiency with case management systems and Microsoft Office Suite.

Responsibilities

• Onboards incoming fraud claims from FDI or customer-submitted paperwork and enters cases into the system of record.
• Reviews and verifies customer documentation for accuracy and completeness.
• Conducts in-depth investigations of DDA (Demand Deposit Account) fraud claims while applying relevant rules, regulations, and compliance standards.
• Evaluates case details collectively to determine claim validity and make timely, accurate decisions on check and paper fraud transactions.
• Prioritizes a customer-first approach throughout all stages of claim handling.
• Recognizes emerging issues and escalates concerns promptly to ensure timely resolution.
• Collaborates with internal business partners, peers, and other fraud business lines to support efficient case processing.

Skills

Attention to detail

Fraud detection

Analytical thinking

Written and verbal communication

Independent work

Case management software

Education

High school diploma

Tools

Microsoft Office

Job description

U.S. Bank is seeking an Operations Processor - Fraud Check Claims in Tempe, AZ. This role handles onboarding and managing check fraud claims with precision, applying strong analytical judgment, and ensuring regulatory compliance.

Responsibilities include reviewing documentation, conducting in-depth investigations of DDA fraud, and collaborating with fraud teams to resolve cases efficiently while maintaining a customer-first approach.