Fraud Check Claims Case Processor

U.S. Bank; Tempe (AZ); On-site; USD 27,552 - 36,354; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement plan

Paid vacation

Sick and Safe Leave

Job summary

U.S. Bank is looking for a Fraud Check Claims Case Processor in Tempe, Arizona. This role involves onboarding, reviewing, and managing fraud claims while ensuring accuracy, regulatory compliance, and a strong customer-first approach.

The ideal candidate will have attention to detail, analytical skills, and effective communication abilities. The position requires working three or more days a week at a U.S. Bank location and offers competitive pay and benefits.

Qualifications

• High school diploma or equivalent required.
• Typically two or more years of related work experience.
• Strong attention to detail and ability to analyze complex information.

Responsibilities

• Receive incoming fraud claims and enter cases into the system accurately.
• Review customer documentation for accuracy and compliance.
• Conduct thorough investigations of fraud claims.

Skills

Attention to detail

Analytical thinking

Communication skills

Knowledge of fraud detection processes

Proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Case management systems

Job description

Fraud Check Claims Case Processor

The Fraud Check Claims Case Processor is responsible for onboarding, reviewing, and managing check fraud claims while ensuring accuracy, regulatory compliance, and a strong customer‑first approach. This role requires analytical thinking, attention to detail, and effective collaboration with internal partners and other fraud business lines.

Key Responsibilities

• Fraud Claims Onboarding: Receive incoming fraud claims from FDI or customer‑submitted documentation and accurately enter cases into the system of record. Gather supporting documentation and compile complete case files.
• Document Review: Review customer‑provided documentation for accuracy, completeness, and compliance with applicable requirements.
• Investigation: Conduct thorough investigations of DDA (Demand Deposit Account) fraud claims, applying all relevant rules, regulations, and guidelines.
• Decisioning: Evaluate claims holistically to determine validity and make timely, accurate decisions related to check and paper fraud transactions.
• Customer Focus: Consistently prioritize the customer experience while balancing risk and compliance requirements.
• Issue Recognition & Escalation: Identify potential issues early and escalate appropriately to ensure prompt resolution.
• Collaboration: Communicate effectively with internal business partners, peers, and other fraud teams to support efficient case handling and resolution.
• Additional Duties: Perform other responsibilities as assigned by management.

Basic Qualifications

• High school diploma or equivalent.
• Typically two or more years of related work experience.

Preferred Qualifications and Skills

• Strong attention to detail with the ability to analyze complex information.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple cases simultaneously in a fast‑paced environment.
• Knowledge of fraud detection processes, banking regulations, and compliance standards.
• Proficiency with case management systems and Microsoft Office Suite.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Additional incentive and recognition programs, equity stock purchase plan, 401(k) contribution, pension (subject to eligibility requirements)

Equal Employment Opportunity

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

Salary Range

$20.00 - $26.39 per hour (actual range may differ based on location).

Posting may be closed earlier due to high volume of applicants.