Fraud & Chargeback Specialist - Accounts Payable

JPMorgan Chase & Co.; Glen Allen (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. in the United States is seeking an Accounts Payable Chargeback Specialist within the Chase Travel, cxLoyalty Accounts Payable Operations team.

You will investigate suspicious transactions, verify bookings and customers, and respond to card network disputes to reduce fraud losses while protecting customers. You will partner with teammates and stakeholders to monitor trends, improve workflows, and support loss prevention practices, ensuring disputes are handled accurately,

Qualifications

• 2+ years in a detail-oriented environment; accounts payable experience acceptable.
• 3+ years managing multiple priorities and deadlines.
• 2+ years customer service with written and verbal communication.
• Strong written and verbal communication skills.
• Ability to work with minimal supervision while meeting quality and timeliness.
• Intermediate Excel skills and data accuracy.
• Team-oriented with professional conduct handling sensitive issues.

Responsibilities

• Research and respond to chargebacks, retrieval requests, and dispute claims across major card brands.
• Verify bookings and customers to support fraud investigations and dispute representment.
• Document fraud and chargeback alerts clearly in required systems.
• Maintain payment and chargeback activity records across payment processing systems.
• Update travel settlement tools and related processes to reflect chargeback outcomes.
• Process client refund requests through approved payment processor workflows within service levels.
• Resolve client refund requests through internal ticketing in line with policies.
• Monitor fraud and chargeback trends and communicate emerging issues to management.
• Prepare and distribute recurring and ad hoc client billing and operational reports.
• Perform quality assurance checks by auditing dispute and chargeback resolutions.

Skills

Detail-oriented

Multitasking

Customer service

Excel skills

Communication

Teamwork

Problem solving

Tools

Microsoft Excel

Job description

JPMorgan Chase & Co. in the United States is seeking an Accounts Payable Chargeback Specialist within the Chase Travel, cxLoyalty Accounts Payable Operations team.

You will investigate suspicious transactions, verify bookings and customers, and respond to card network disputes to reduce fraud losses while protecting customers. You will partner with teammates and stakeholders to monitor trends, improve workflows, and support loss prevention practices, ensuring disputes are handled accurately,