Fraud Analytics & Tactics Lead - Operations Manager

Frost; San Antonio (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision, long-term and

Life insurance

401(k) matching

Generous holidays and PTO

Tuition reimbursement

Wellness programs and EAP

Referral bonus program

Job summary

Frost in San Antonio, Texas, seeks a Financial Crimes Operations Manager to lead fraud tactics, analytics, and playbooks across the bank’s operations. You will translate fraud trends into detection logic, drive strategy with integrity, and mentor a growing team responsible for maintaining strong controls.

The role emphasizes collaboration with multiple lines of business, regulatory awareness, and improvements to fraud controls through data-driven decisions.

Qualifications

• Bachelor's degree or equivalent work experience.
• 6+ years of financial crimes experience.
• Demonstrated experience leading a team.
• Experience working on cross-departmental projects.
• Ability to analyze fraud or transaction data and translate findings into decisions.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Develop and implement fraud tactics, detection strategies, analytics, and playbooks to support effective and consistent fraud operations.
• Collaborate with other lines of business to align fraud strategies with the bank's mission, customer experience, and risk appetite.
• Review and approve new financial crimes procedures, detection logic, and best practices to improve daily operations.
• Use fraud data, trends, threat intel, and risk assessments to identify gaps and recommend improvements to controls.
• Maintain up-to-date knowledge of industry and regulatory changes as a subject matter expert.
• Handle escalations requiring approval with risk-based decisions.
• Coach and promote team member growth and professional development.

Skills

Fraud analytics

Team leadership

Cross-department collaboration

Data analysis

Communication skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Frost in San Antonio, Texas, seeks a Financial Crimes Operations Manager to lead fraud tactics, analytics, and playbooks across the bank’s operations. You will translate fraud trends into detection logic, drive strategy with integrity, and mentor a growing team responsible for maintaining strong controls.

The role emphasizes collaboration with multiple lines of business, regulatory awareness, and improvements to fraud controls through data-driven decisions.