Financial Crimes Operations Manager - Fraud Tactics and Analytics

Frost; San Antonio (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision, long-term and

Life insurance

401(k) matching

Generous holidays and PTO

Tuition reimbursement

Wellness programs and EAP

Referral bonus program

Job summary

Frost in San Antonio, Texas, seeks a Financial Crimes Operations Manager to lead fraud tactics, analytics, and playbooks across the bank’s operations. You will translate fraud trends into detection logic, drive strategy with integrity, and mentor a growing team responsible for maintaining strong controls.

The role emphasizes collaboration with multiple lines of business, regulatory awareness, and improvements to fraud controls through data-driven decisions.

Qualifications

• Bachelor's degree or equivalent work experience.
• 6+ years of financial crimes experience.
• Demonstrated experience leading a team.
• Experience working on cross-departmental projects.
• Ability to analyze fraud or transaction data and translate findings into decisions.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Develop and implement fraud tactics, detection strategies, analytics, and playbooks to support effective and consistent fraud operations.
• Collaborate with other lines of business to align fraud strategies with the bank's mission, customer experience, and risk appetite.
• Review and approve new financial crimes procedures, detection logic, and best practices to improve daily operations.
• Use fraud data, trends, threat intel, and risk assessments to identify gaps and recommend improvements to controls.
• Maintain up-to-date knowledge of industry and regulatory changes as a subject matter expert.
• Handle escalations requiring approval with risk-based decisions.
• Coach and promote team member growth and professional development.

Skills

Fraud analytics

Team leadership

Cross-department collaboration

Data analysis

Communication skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description

It’s about process, progress, and people.

Are you known for your ability to effectively lead and inspire others? Do you have a knack for moving things forward? Do you like collaborating with people to accomplish big projects? If so, then the Financial Crimes Operations Manager position could be your calling.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who You Are

As a Financial Crimes Operations Manager – Fraud Tactics and Analytics, you are our leader, developing and implementing fraud tactics and analytics capabilities that strengthen the bank's ability to detect, assess, and respond to fraud. You will lead a team responsible for translating fraud trends and emerging threats into detection strategies, decision logic, playbooks, and control improvements. More than that, this role is about developing people and doing it with integrity, caring and excellence in mind.

What You’ll Do

• Develop and implement fraud tactics, detection strategies, analytics, and playbooks to support effective and consistent fraud operations
• Collaborate with other lines of business to ensure that fraud strategies and controls are in alignment with the greater mission of the bank, customer experience, operational capacity, and risk appetite
• Review and approve new financial crimes procedures, detection logic, and best practices to make daily operations more effective against current and emerging fraud threats
• Use fraud data, transaction trends, threat intelligence, and risk and control assessments to identify gaps and recommend improvements to fraud controls
• Maintain an up-to-date knowledge of all relevant industry and regulatory changes to maintain a position as a subject matter expert
• Handle escalations requiring approval authority using sound risk-based decisions
• Coach, develop, and promote team member growth and professional advancement
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What You’ll Need

• Bachelor’s Degree in relevant field or equivalent work experience
• 6+ years of financial crimes experience
• Demonstrated experience leading a team
• Demonstrated experience working on cross-departmental projects
• Demonstrated ability to analyze fraud or transaction data and translate findings into operational or control decisions
• Excellent verbal and written communication skills
• Proficient in Microsoft computer applications

Additional Preferred Skills

• Experience in a fraud strategy, detection engineering, or fraud analytics role at a regulated financial institution
• Experience designing or tuning rules, models, or decision logic within an enterprise fraud monitoring platform
• Experience partnering with a cyber threat intelligence function
• Relevant professional certification such as CFE, CFCS, or ACAMS

Our Benefits

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. Frost.