Fraud Analyst: White-Glove Protection & Remediation

JP Morgan Chase; Plano (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

JPMorganChase is seeking a Fraud Analyst to safeguard client accounts and lead remediation efforts. You will detect fraudulent activity, assess risk, and coordinate with internal teams to deliver a white-glove remediation process for clients.

The role emphasizes strong communication, meticulous attention to detail, and the ability to manage complex investigations in a fast-paced environment. Experience with client service is preferred.

Qualifications

• Excellent written and oral communications at an executive level.
• Able to excel in dynamic, fast-paced environments.
• Experience handling highly confidential client details with professionalism.

Responsibilities

• Identify and mitigate potential fraud risks using analytical skills to ensure robust protection for our clients.
• Collaborate seamlessly with various departments to enhance fraud detection and prevention strategies.
• Investigate detailed US & International Private Bank fraud activities, using problem-solving abilities to uncover insights.
• Manage detailed reviews with tight deadlines, prioritizing tasks and managing time effectively.
• Detect and address fraud indicators with keen attention to detail, ensuring swift remediation.
• Communicate clearly and concisely with clients and team members to facilitate understanding and action.

Skills

Executive communication

Analytical thinking

Confidential data handling

Organizational skills

Time management

Job description

JPMorganChase is seeking a Fraud Analyst to safeguard client accounts and lead remediation efforts. You will detect fraudulent activity, assess risk, and coordinate with internal teams to deliver a white-glove remediation process for clients.

The role emphasizes strong communication, meticulous attention to detail, and the ability to manage complex investigations in a fast-paced environment. Experience with client service is preferred.