Fraud Analyst

JP Morgan Chase; Plano (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

JPMorganChase is seeking a Fraud Analyst to safeguard client accounts and lead remediation efforts. You will detect fraudulent activity, assess risk, and coordinate with internal teams to deliver a white-glove remediation process for clients.

The role emphasizes strong communication, meticulous attention to detail, and the ability to manage complex investigations in a fast-paced environment. Experience with client service is preferred.

Qualifications

• Excellent written and oral communications at an executive level.
• Able to excel in dynamic, fast-paced environments.
• Experience handling highly confidential client details with professionalism.

Responsibilities

• Identify and mitigate potential fraud risks using analytical skills to ensure robust protection for our clients.
• Collaborate seamlessly with various departments to enhance fraud detection and prevention strategies.
• Investigate detailed US & International Private Bank fraud activities, using problem-solving abilities to uncover insights.
• Manage detailed reviews with tight deadlines, prioritizing tasks and managing time effectively.
• Detect and address fraud indicators with keen attention to detail, ensuring swift remediation.
• Communicate clearly and concisely with clients and team members to facilitate understanding and action.

Skills

Executive communication

Analytical thinking

Confidential data handling

Organizational skills

Time management

Job description

Do you enjoy speaking with clients while using your detective skills to research complex situations? Join our team to ensure our clients receive the best fraud protection and remediation services in the industry. You will help to manage challenging situations by offering fraud detection, prevention, remediation and recovery solutions, and helping manage customer expectations. Demonstrating delivery of best practices, you will leverage your deep understanding of prevention capabilities and fraud acumen to make informed decisions that protect or clients. If you are a critical thinker and able to exercise and able to solve problems in a fast-paced environment, you may be perfect for our team.

As a Fraud Analyst within JPMorganChase, you will work closely with internal teams and clients to provide a white glove experience during the remediation process. In this role, you will be securing accounts, handling claims, and completing all necessary steps to make the client whole. This role will provide you the ability to strengthen your current skillset and empower growth.

Job responsibilities

• Identify and mitigate potential fraud risks using analytical skills to ensure robust protection for our clients.
• Collaborate seamlessly with various departments to enhance fraud detection and prevention strategies.
• Investigate detailed US & International Private Bank fraud activities, using problem-solving abilities to uncover insights.
• Manage detailed reviews with tight deadlines, prioritizing tasks and managing time effectively.
• Detect and address fraud indicators with keen attention to detail, ensuring swift remediation.
• Communicate clearly and concisely with clients and team members to facilitate understanding and action.

Required qualifications, capabilities, and skills

• Proficient in delivering excellent written and oral communications at an executive level.
• Demonstrated ability to excel in dynamic, fast-paced environments by swiftly adapting to evolving demands and challenges.
• Skilled in handling highly confidential client details with professionalism, adhering to firm storage and retention requirements.
• Demonstrates strong organizational skills, attention to detail, and excellent follow-up habits.

Preferred qualifications, capabilities, and skills

• Experienced in client service, with a focus on delivering exceptional support and solutions proven with at least one year of experience.
• Highly analytical, with expertise in collecting, analyzing, and synthesizing information at an expert level.