Fraud Analyst - Remote

GC Services Limited Partnership; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Fraud Analyst to enhance customer experiences by addressing fraud-related issues. This role is perfect for those who thrive in problem-solving and customer interaction. You will analyze network traffic, handle inbound calls, and manage multiple systems to mitigate fraud effectively. The organization values teamwork and integrity, offering a supportive environment where your contributions can make a significant impact. Join a dynamic team that prioritizes excellence and innovation, and enjoy the flexibility of remote work while advancing your career in a rewarding field.

Benefits

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Early access to earned wages via PayActiv

Qualifications

• Must have excellent communication skills and problem-solving abilities.
• Ability to operate multiple systems and tabs smoothly.

Responsibilities

• Analyze network traffic to assess risk and mitigate fraud.
• Handle inbound calls regarding suspected fraud and make follow-up calls.
• Manage high-volume workload to effectively mitigate fraud.

Skills

Communication Skills

Problem-Solving Abilities

Customer Service

Computer/Technology Savvy

Education

High School Diploma or equivalent

Job description

Overview

InteLogix is seeking a Fraud Analyst to join our organization, remote. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-focused mindset.

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the role about?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results-oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Ability to work remotely
• Early access to earned wages via PayActiv

Responsibilities

• Analyze network traffic and orders to assess risk and mitigate fraud
• Handle inbound calls regarding suspected fraud traffic, identify theft, and credits
• Make outgoing calls to follow-up on fraud orders and secure equipment
• Review traffic patterns and orders for fraudulent activity
• Create cases for customers and update order information related to fraud
• Work on alarming cases from various fraud queues
• Operate in a fast-paced environment requiring timely data analysis and decision-making
• Utilize system tools to close cases and prevent fraud loss
• Manage multiple systems and fraud queues simultaneously
• Manage high-volume workload to effectively mitigate fraud

Qualifications

• Must provide your own computer monitor; remaining equipment will be provided
• Must be 18 years of age or older
• High School Diploma or equivalent
• Must have a dedicated workspace free of distraction
• Excellent communication skills
• Must have high-speed internet and the ability to direct plug into the ethernet portal
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us
• Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.

All job offers are contingent upon completion of a background check.