Fraud Analyst - Remote

InteLogix; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Fraud Analyst, where you'll be the first point of contact for customers, resolving issues and ensuring a positive experience. This role is perfect for those who enjoy problem-solving and interacting with people. You'll analyze network traffic to mitigate fraud, handle customer inquiries, and work in a dynamic environment. With a commitment to excellence and teamwork, this innovative firm offers a supportive culture and opportunities for career advancement. If you're ready to make a difference and thrive in a fast-paced setting, this is the opportunity for you.

Benefits

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Early access to earned wages via PayActiv

Qualifications

• Excellent communication skills and problem-solving abilities are essential.
• Must have a dedicated workspace and high-speed internet.

Responsibilities

• Analyze network traffic and orders to assess risk and mitigate fraud.
• Handle inbound calls regarding suspected fraud and identify theft.

Skills

Communication Skills

Problem-Solving Abilities

Customer-Focused Mindset

Technology Savvy

Education

High School Diploma or equivalent

Job description

Overview

InteLogix is seeking a Fraud Analyst to join our organization, remote. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-focused mindset.

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the role about?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results-oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Ability to work remotely
• Early access to earned wages via PayActiv

Responsibilities

• Analyze network traffic and orders to assess risk and mitigate fraud
• Handle inbound calls regarding suspected fraud traffic, identify theft, and credits
• Make outgoing calls to follow-up on fraud orders and secure equipment
• Review traffic patterns and orders for fraudulent activity
• Create cases for customers and update order information related to fraud
• Work on alarming cases from various fraud queues
• Operate in a fast-paced environment requiring timely data analysis and decision making
• Utilize system tools to close cases and prevent fraud loss
• Manage multiple systems and fraud queues simultaneously
• Manage high-volume workload to effectively mitigate fraud

Qualifications

What We Look for in a Candidate:

• Must provide your own computer monitor; remaining equipment will be provided
• Must be 18 years of age or older
• High School Diploma or equivalent
• Must have dedicated work space free of distraction
• Excellent communication skills
• Must have high-speed internet and ability to direct plug into ethernet portal
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us
• Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.

All job offers are contingent upon completion of a background check.