Incident Manager

Ultima; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking an Incident Manager to enhance their incident management process. This remote position involves overseeing incidents, collaborating with teams, and ensuring swift restoration of IT operations. Ideal for someone with strong organizational skills and a proactive approach to problem-solving.

Qualifications

• Strong time management and organizational skills required.
• Understanding of incident and change management processes essential.

Responsibilities

• Lead the incident management process to resolution.
• Communicate major issues to upper management.

Skills

Time Management

Attention to Detail

Clear Communication

Problem Solving

Collaboration

Education

ITIL Qualifications

Job description

Global Talent Acquisition Manager at Ultima Business Solutions - Driving Digital Transformation with Artificial Intelligence and Automation

Location: Remote

Shift pattern: Mon – Fri - Pacific Hours regardless of location

The Role

We are seeking a dynamic Incident Manager to join our team, providing services to a global company. In this role, you will lead the incident management process to resolution, ensuring swift restoration of the client's IT operations. Responsibilities include logging and categorizing incidents, overseeing the incident management process and team, responding to service incidents, prioritizing them, and collaborating with the team to follow protocols and improve processes. You will also communicate major issues to upper management and manage team workloads.

Incident Manager Requirements

• Strong time management and organizational skills
• Attention to detail and proactive monitoring
• Understanding of incident and change management processes
• Clear and positive communication skills
• Problem-solving and analytical abilities
• Empathy and active listening skills
• Ability to collaborate with technical support teams
• Willingness to learn new technologies
• Enthusiasm for continuous learning and improvement
• Basic knowledge of website development/hosting (advantageous but not essential)

Technologies (Preferred but not essential)

• ITIL qualifications

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Information Technology
• Industries: IT Services and IT Consulting