Fraud Analyst (Identity & Authentication Specialist)

DGS Office of External Affairs; Richmond (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

The Virginia Retirement System seeks a Fraud Analyst (Identity & Authentication Specialist) to detect, investigate, prevent, and mitigate fraud affecting retirees and employees. You will manage fraud cases end-to-end, verify identity, and authenticate callers to safeguard stakeholders from schemes.

Responsibilities include real-time identity verification, compliance investigations, and serving as backup for the fraud prevention team, with client-facing duties and collaboration across departments.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum three consecutive years of fraud investigations in a financial institution or pension system (within last five years).
• Strong knowledge of identity and authentication techniques, trends, and scam typologies.
• Experience using data and statistics for root cause analysis and trend research.
• Experience leading group meetings in-person or by video.

Responsibilities

• Manage fraud cases from initiation to resolution.
• Verify identity and authenticate callers to protect stakeholders from fraud schemes.
• Conduct real-time identity verification and compliance investigations.
• Provide backup support for the fraud prevention team.
• Engage in client-facing work with retirees and employees.

Skills

Fraud investigations

Identity & authentication

Data analysis

Root cause analysis

Group leadership

MS Office

Education

Degree in closely related field

Tools

Microsoft Office Suite

Job description

The Fraud Analyst (Identity & Authentication Specialist) at the Virginia Retirement System supports fraud detection, investigation, prevention, and mitigation for the agency. The incumbent independently manages fraud cases from initiation to resolution, with a focus on verifying the identity and authenticating callers to protect VRS stakeholders from fraud schemes. This role involves client-facing work with retirees and employees, real-time identity verification, compliance investigations, and serving as backup coverage for the fraud prevention team.

Key qualifications:

• Degree in closely related field required; equivalent combination of education and experience may be considered
• Minimum three consecutive years (in last five years) conducting fraud investigations in a financial institution or pension system
• Strong knowledge of identity and authentication techniques, trends, and scam typologies
• Experience utilizing data and statistics to conduct root cause analysis and trend research
• Previous experience leading group meetings in-person or by video
• Intermediate proficiency with Microsoft Office products preferred