Identity Fraud Investigator - Remote Case Leader

Commonwealth of VA Careers; Richmond (VA); Hybrid; USD 79,000 - 85,000; Full time

Job summary

Virginia Retirement System is seeking a Fraud Analyst focused on identity and authentication to safeguard stakeholders from fraud schemes. The role manages cases end-to-end, requiring strong investigative skills and the ability to document complex situations.

It also supports the fraud prevention team and participates in relevant professional groups. The incumbent will work with retirees and staff via calls, video, and written correspondence, ensuring timely investigations and compliant

Qualifications

• Degree in a closely related field; equivalent education/experience considered.
• Minimum of three years of fraud investigations experience in a financial institution or pension system.
• Strong knowledge of identity/authentication techniques and fraud typologies.
• Experience using data to conduct root cause analysis and trend research.
• Experience leading group meetings in person or via video.

Responsibilities

• Manage fraud cases from initiation to resolution with independence.
• Investigate identity verification and authentication of callers to prevent fraud.
• Document concise investigative notes and final conclusions.
• Use fraud tools and maintain investigative files and shared documents.
• Collaborate with fraud prevention team and external organizations as needed.

Skills

Identity verification

Investigation skills

Communications

Fraud awareness

Data analysis

Education

Bachelor's degree in related field

Equivalent combination of education and experience

Tools

Splunk

Microsoft Office

Job description

Virginia Retirement System is seeking a Fraud Analyst focused on identity and authentication to safeguard stakeholders from fraud schemes. The role manages cases end-to-end, requiring strong investigative skills and the ability to document complex situations.

It also supports the fraud prevention team and participates in relevant professional groups. The incumbent will work with retirees and staff via calls, video, and written correspondence, ensuring timely investigations and compliant