Fraud Operations Analyst

Jobtailor; North Carolina; On-site; USD 48,000 - 65,000; Full time

Job summary

Jobtailor is seeking a detail-oriented Fraud Analyst to support monitoring of customer financial accounts and respond to fraud alerts. You will validate detections with clients, research claims, and document actions taken to mitigate risk.

The role welcomes candidates with no formal experience but a degree and understanding of fraud industry practices. You will interact via calls, gather evidence, and provide feedback to improve detection efficacy, collaborating with customers and teams to

Qualifications

• University degree preferred.
• No experience required.
• Operations and/or phone center experience.
• Working knowledge of fraud industry practices.
• Analytical skills with the ability to solve complex problems and execute on solutions.
• Knowledge using Generative or Traditional AI software solutions or tools.

Responsibilities

• Supports monitoring of customer financial accounts against various fraud prevention strategies.
• Addresses fraud concerns reported by clients and associates.
• Escalates suspicious activity that may be risky to the financial institution and customers.
• Places outbound calls to validate fraud detection alerts with clients.
• Answers inbound calls from customers or associates calling to report potential fraudulent activity on their accounts.
• Documents investigation actions and mitigation actions.
• Researches customer claims and gathers evidence regarding potential fraud activity.
• Provides control feedback to continually improve efficacy.
• Works with customers to verify account activity.

Skills

Fraud prevention

Fraud detection

Investigation

Analytical skills

Problem solving

Communication

Customer service

Attention to detail

Education

University Degree

Tools

Generative AI

Traditional AI

Job description

Responsibilities

• Supports monitoring of customer financial accounts against various fraud prevention strategies
• Addresses fraud concerns reported by clients and associates
• Escalates suspicious activity that may be risky to the financial institution and customers
• Places outbound calls to validate fraud detection alerts with clients
• Answers inbound calls from customers or associates calling to report potential fraudulent activity on their accounts
• Documents investigation actions and mitigation actions
• Researches customer claims and gathers evidence regarding potential fraud activity
• Provides control feedback to continually improve efficacy
• Works with customers to verify account activity

Requirements

• University (Degree) Preferred
• No Experience Required
• Operations and/or phone center experience
• Working knowledge of fraud industry practices
• Analytical skills with the ability to solve complex problems and execute on solutions
• Knowledge using Generative or Traditional AI software solutions or tools

Hard Skills

• fraud prevention strategies
• fraud detection
• investigation actions
• mitigation actions
• analytical skills
• problem solving
• Generative AI
• Traditional AI

Soft Skills

• communication
• customer service
• attention to detail

Certifications & Qualifications

• University Degree