Fraud Detection Analyst

Jobtailor; Connecticut; On-site; USD 55,000 - 85,000; Full time

Job summary

Jobtailor is seeking a Fraud Detection Specialist to analyze near real-time activity and prevent fraudulent transactions. You will review real-time data, place holds on suspicious accounts, and verify transactions with customers, merchants, and financial partners.

The role requires teamwork, strong communication, and the ability to handle multiple tasks quickly while staying compliant with applicable laws and regulations.

Qualifications

• Degree plus minimum one year relevant work experience.
• Experience or coursework in financial crime or law enforcement field.
• Customer service experience required.
• Experience working in a team environment.
• Proven analytical and decision-making abilities.
• Strong communication across all levels.

Responsibilities

• Detect and prevent fraudulent activities by analyzing anomalous activity in near real-time.
• Review transaction data from the real-time fraud detection system.
• Place holds on accounts with potential fraud issues.
• Contact customers by phone, mail, and email to verify transactions.
• Communicate with customers, merchants, financial institutions, law enforcement and Bank personnel.
• Ensure compliance with laws and regulations affecting fraud detection.
• Stay current on fraud trends and threats impacting portfolios.
• Recommend changes to fraud detection system parameters to management.
• Serve as primary fraud contact on all assigned cases.
• Escalate risk-related issues to management as needed.

Skills

Analytical skills

Customer service

Teamwork

Effective communication

Decision making

Multitasking

Education

Associate’s degree

Tools

Word processing

Databases

Spreadsheets

Job description

• Detects and prevents fraudulent activities by analyzing anomalous activity in near real-time environment
• Review transaction data from the real-time fraud detection system
• Place appropriate holds on accounts identified as having potentially fraudulent issues
• Contact customers by phone, mail and email to verify transactions
• Leverage fraud knowledge to communicate with customers, merchants, financial institutions, law enforcement and Bank personnel
• Ensure activities comply with applicable laws and regulations affecting fraud detection activities
• Communicate with customers, merchants and Visa personnel to authenticate customers
• Remain current on multiple fraud trends, threats, and imminent scams impacting the Bank’s portfolios
• Recommend changes to fraud detection system parameters to higher management
• Serve as primary fraud contact on all assigned cases
• Identify risk-related issues needing escalation to management

Requirements

• Associate’s degree and a minimum of 1 year relevant work experience
• Proficiency with personal computers as well as pertinent word processing, database and spreadsheet software packages
• Experience or coursework in a financial crime or law enforcement related field
• Customer service experience
• Experience working in a team environment
• Proven analytical skills
• Experience communicating effectively with all levels of personnel
• Experience making decisions quickly and accurately as well as handling multiple tasks simultaneously