Franchise Operations Leader – Tax Services & Growth

ATAX Corporate Office; Virginia Beach (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

Confidential – Established National Tax Franchise Organization is seeking a Franchise Operations Manager to support franchise owners, strengthen operational performance, and drive growth across the franchise network.

The role emphasizes coaching, cross-functional collaboration, and adherence to company standards, with a focus on improving profitability, customer experience, and readiness for peak seasons. Bilingual English/Spanish is a strong plus.

Qualifications

• Experience in franchise operations or multi-location business management.
• Ability to coach and support independent owners/managers.
• Strong communication, organizational, analytical and problem-solving skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Proficiency with MS Office and business reporting systems.

Responsibilities

• Serve as primary operational resource and point of contact for assigned franchisees.
• Provide guidance and coaching to help franchise owners achieve operational and financial goals.
• Monitor franchise performance and develop strategies to strengthen results.
• Assist franchisees with implementing policies, procedures, systems, and standards.
• Support onboarding, training, and readiness for new locations.
• Analyze performance metrics and collaborate with franchisees to increase profitability and customer satisfaction.
• Coordinate with training, marketing, technology and other teams to support franchisee success.

Skills

Franchise operations

Multi-location leadership

Coaching & mentorship

Communication

Organizational skills

Analytical thinking

Problem solving

Job description

Confidential – Established National Tax Franchise Organization is seeking a Franchise Operations Manager to support franchise owners, strengthen operational performance, and drive growth across the franchise network.

The role emphasizes coaching, cross-functional collaboration, and adherence to company standards, with a focus on improving profitability, customer experience, and readiness for peak seasons. Bilingual English/Spanish is a strong plus.