Franchise Operations Manager – Tax Services

ATAX; Virginia Beach (VA); On-site; USD 95,000 - 130,000; Full time

Job summary

Confidential – Established National Tax Franchise Organization is seeking a Franchise Operations Manager to support franchise owners, strengthen operations, and drive growth across the network.

The role focuses on coaching owners, enforcing company standards, and improving profitability while managing high-demand, seasonal workloads. Bilingual English/Spanish is a strong plus and knowledge of tax office operations is valued.

Qualifications

• Experience in franchise operations, multi-location business management, or a comparable operational leadership role.
• Strong understanding of business operations, performance management, and customer service.
• Demonstrated ability to coach, influence, and support independent business owners or managers.
• Excellent communication, organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Proficiency with Microsoft Office and business management or reporting systems.

Responsibilities

• Serve as a primary operational resource and point of contact for assigned franchisees.
• Provide ongoing guidance, coaching, and support to help franchise owners achieve operational and financial goals.
• Monitor franchise performance, identify areas for improvement, and develop actionable strategies to strengthen results.
• Assist franchisees with implementing company policies, procedures, systems, and operational standards.
• Support new franchise locations through onboarding, training, and operational readiness.

Skills

Franchise operations

Multi-location management

Coaching & mentoring

Communication

Analytical & problem-solving

Organizational skills

Independent work

Tools

Microsoft Office

Business management/reporting systems

Job description

Franchise Operations Manager – Tax Services

Company: Confidential – Established National Tax Franchise Organization
Job Type: Full-Time
Location: [Insert Location / Remote / Hybrid]
Compensation: [Insert Salary Range]

About the Opportunity

An established and growing national tax preparation franchise organization is seeking an experienced Franchise Operations Manager to support franchise owners, strengthen operational performance, and drive continued growth across its franchise network.

This position is ideal for a results-driven professional who understands franchise operations, enjoys building relationships with business owners, and has the ability to identify opportunities for improvement while ensuring consistency with company standards.

The successful candidate will serve as a key resource for franchisees, helping them operate successful businesses, navigate challenges, implement best practices, and maximize their potential.

Bilingual proficiency in English and Spanish is a strong plus, as the position involves working with franchise owners from diverse backgrounds.

Key Responsibilities

Franchise Operations & Support

• Serve as a primary operational resource and point of contact for assigned franchisees.
• Provide ongoing guidance, coaching, and support to help franchise owners achieve operational and financial goals.
• Monitor franchise performance, identify areas for improvement, and develop actionable strategies to strengthen results.
• Assist franchisees with implementing company policies, procedures, systems, and operational standards.
• Support new franchise locations through onboarding, training, and operational readiness.

Business Performance & Growth

• Analyze franchise performance metrics, including revenue, client retention, productivity, and overall business performance.
• Work with franchisees to develop strategies for increasing profitability, improving customer experience, and growing their businesses.
• Identify operational challenges and collaborate with franchise owners to implement effective solutions.
• Promote best practices and successful strategies throughout the franchise network.
• Support initiatives designed to improve franchisee engagement, satisfaction, and long-term success.

Tax Season Operations & Readiness

• Help franchisees prepare for the annual tax season by supporting operational planning, staffing readiness, training, technology implementation, and office preparation.
• Provide guidance and operational support during peak tax season, helping franchise owners address challenges, manage increased customer volume, and maintain efficient operations.
• Monitor franchise performance throughout tax season, identify emerging operational concerns, and coordinate timely solutions.
• Support franchisees in implementing strategies to maximize productivity, revenue opportunities, and customer satisfaction during high-volume periods.
• Assist with post-season performance reviews, identifying lessons learned and opportunities for improvement before the next tax season.
• Help ensure franchise locations operate in accordance with company standards and applicable industry requirements.

Communication & Collaboration

• Build strong, professional relationships with franchise owners and corporate leadership.
• Communicate operational updates, new initiatives, and procedural changes to franchisees.
• Collaborate with training, marketing, technology, and other corporate teams to support franchisee success.
• Provide regular reports and updates regarding franchise performance, operational challenges, and improvement opportunities.
• Effectively communicate with franchise owners from diverse backgrounds, including Spanish-speaking franchisees when bilingual capabilities are available.

Qualifications

Required Qualifications

• Experience in franchise operations, multi-location business management, or a comparable operational leadership role.
• Strong understanding of business operations, performance management, and customer service.
• Demonstrated ability to coach, influence, and support independent business owners or managers.
• Excellent communication, organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Proficiency with Microsoft Office and business management or reporting systems.

Preferred Qualifications

• Bilingual proficiency in English and Spanish is a strong plus, particularly the ability to communicate professionally with franchise owners and provide operational guidance in both languages.
• Experience in the tax preparation industry, particularly within a franchised tax preparation organization.
• Experience managing or supporting operations in a high-volume, seasonal business environment, including preparing for peak periods, managing operational demands, and evaluating post-season performance.
• Knowledge of tax office operations, tax preparation software, and seasonal business cycles.
• Experience supporting multiple franchise locations or independently owned businesses.
• Familiarity with franchise systems, franchisee relations, and operational compliance.
• Experience developing and implementing operational improvement plans.

What We're Looking For

We are seeking someone who is more than an operations administrator. The ideal candidate is a proactive problem-solver, effective communicator, and trusted business partner who can balance franchisee support with accountability.

You should be comfortable working with business owners at varying levels of experience, identifying opportunities for growth, addressing operational challenges, and helping franchisees achieve measurable results.

The ability to anticipate and manage the demands of a seasonal business is particularly important. We are looking for someone who understands the value of preparing well in advance of peak periods, remaining responsive during high-volume operations, and using performance results to drive continuous improvement.

Experience in the tax preparation industry is highly valued, and candidates who are bilingual in English and Spanish are especially encouraged to apply. However, strong franchise operations experience and the ability to learn a specialized industry are equally important.

Why Join Us?

This opportunity offers the chance to make a meaningful impact within an established franchise organization while helping independent business owners build stronger, more successful businesses.

You will work collaboratively with corporate leadership and franchise owners, contribute to operational improvements, and play an important role in the continued development of a growing franchise network.

We are an equal opportunity employer and consider qualified applicants without regard to any legally protected status.