Franchise Operations Director: Growth & Strategy

Hardee; Monroeville (AL); On-site; USD 90,000 - 140,000; Full time

Job summary

Hardee's is seeking a Director of Franchise Operations to oversee multiple franchise restaurants within a geographic region, drive growth, and ensure profitability targets are met. The role partners with the executive team to shape brand strategies and deliver results.

You will lead the field leadership, coordinate initiatives, manage relationships with franchise partners, and supervise a fast-paced, metrics-driven environment across operations, marketing, and finance.

Qualifications

• Experience managing multiple priorities to drive brand results.
• Drive to restaurants and interact with executive team in person.
• Proficient with Microsoft Office Suite.
• Familiar with restaurant operations concepts and procedures.
• Ability to manage multiple projects and directions simultaneously.
• Strong analytical and organizational skills with process improvement focus.
• High ethics and confidentiality in handling sensitive information.

Responsibilities

• Provides leadership to the field and franchise leadership through clear expectations and follow-up.
• Executes initiatives via plans, milestones, and metrics oversight.
• Builds strong relationships with franchise partners through ongoing communication and follow-up.
• Leads implementation of strategic initiatives and monitors results for changes.
• Develops strategy to grow long-term business and hit revenue goals.
• Supports operational processes to meet customer needs.
• Leads and participates in presentations, negotiations, and executive meetings.
• Creates a dining experience that strengthens customer relationships and growth.
• Collaborates with the executive team on brand strategies.

Skills

Leadership

Analytical skills

Multi-priority management

Communications

Relationship building

Strategic thinking

Team collaboration

Tools

Microsoft Office

Job description

Director of Operations

POSITION SUMMARY

The Director of Franchise Operations oversees all franchise restaurant operations for a geographic region. This oversight includes the continued growth and development of restaurants and ensuring the achievement of sales and profitability initiatives. This role will also provide input to all brand strategies to further ignite business growth and market share.

ESSENTIAL FUNCTIONS

May perform any or all the following duties:

• Provides leadership and accountability to the field and franchise leadership team through clear expectations, coordinating efforts, and follow-up.
• Plays a key role in executing initiatives through the implementation of plans and oversight of milestones and metrics.
• Builds strong relationships with franchise partners by maintaining frequent and ongoing communication, tracking, and follow-up.
• Leads implementation of strategic initiatives while monitoring and gauging results to determine appropriate changes.
• Develops and executes a strategy to grow long-term business and achieve assigned revenue and profitability goals.
• Supports operational processes to effectively execute based on customer needs.
• Leads, develops, & participates in presentations, negotiations, operational meetings, and conferences with executive team.
• Creates a dining experience that enhances relationships with existing customers while fostering new relationships.
• Collaborates with executive team to develop the brand’s strategies.

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must have expertise in managing multiple priorities concurrently to effectively provide insight that builds the brand.
• Must be able to drive to restaurants and interact with executive team, and work in an office environment at times.
• Must have experience with Microsoft Office Suite.
• Must be familiar with a variety of restaurant operations concepts, practices, and procedures.
• Must have the ability to manage multiple projects/directions simultaneously.
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results.
• Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information.
• Proven track record and ability to work closely with Finance, Operations, Marketing, and Human Resources teams.
• Able to work in a fast-paced, dynamic, and challenging environment.

WORK ENVIRONMENT

• Fast-paced, high volume of activity, and a deadline-driven environment.

PHYSICAL DEMANDS

• Sitting for extended periods of time, using a telephone, typing and/or operating a computer and/or mouse
• Travels as needed, approximately fifty (50)%

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS

• DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.

For 60 years, Hardee's has brought communities together with quality, delicious food. With more than 1,800 restaurants across the U.S., and locations in 14 countries, we are committed to the best tasting food to better serve our guests--From Made From Scratch™ Biscuits and Hand-Breaded Chicken Tenders™.