Franchise Operations Coach - Charlotte, NC

Slim Chickens; Fayetteville (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible Spending Account

401(k)

Parental Leave

Pet Insurance

Paid time off

Life Insurance

Tuition reimbursement

Adoption Assistance

Job summary

Slim Chickens is seeking an experienced Franchise Operation Coach to serve as the primary field coaching resource across an assigned portfolio. You will drive operational excellence, ensure brand standards, and develop restaurant capability through structured visits, improvement plans, and ongoing coaching with GMs and franchisees.

Expect frequent travel within the sub-region, including overnight stays. The role emphasizes strong communication, organization, and the ability to manage 50

Qualifications

• Bachelor’s degree in Business, Hospitality, or related field.
• 2+ years in restaurant operations, multi-unit leadership preferred.
• Strong coaching, leadership, and people-development skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Conduct structured visits to assigned restaurants on cadence (4–8 hours).
• Develop and deliver written improvement plans with priorities and timelines.
• Track visit scores and report progress weekly to Field Business Leader.
• Identify operational patterns and surface systemic recommendations.
• Validate new menu items and brand programs at restaurant level.
• Document all observations and actions in the field tracking platform.
• Support new openings with pre-opening walkthroughs and training support.
• Provide candid coaching to GMs, operators, and franchisee principals.

Skills

Coaching

Travel willingness

Communication

Observation

Restaurant operations

Relationship building

Education

Bachelor's degree in Business or Hospitality

Coaching/Leadership certifications

Tools

MS Office

Visit scoring tools

Field reporting dashboards

Job description

Purpose of the Position

To serve as the primary restaurant-level coaching resource within the field operations team, driving operational excellence, brand standards execution, and restaurant capability development across an assigned portfolio of approximately 50 restaurants. The Franchise Operation Coach conducts structured, high‑frequency visits to Red and Yellow locations, builds improvement plans, and serves as a day‑to‑day partner to franchisee operators in the pursuit of moving restaurants from Red to Yellow to Green.

Essential Position Responsibilities

• Conduct structured operations visits (4–8 hours each) to assigned restaurants on the approved cadence.
• Assess restaurant performance across BOH operations, FOH hospitality, food quality, food safety, and brand standards during each visit using the official Slim Chickens ops assessment.
• Develop and deliver written improvement plans for all locations following each visit, with clear priorities, timelines, and accountability checkpoints.
• Track and report visit scores, trends, and action plan progress to the Field Business Leader on a weekly basis; flag at‑risk locations proactively.
• Identify recurring operational patterns across the sub‑region and surface systemic recommendations to the Field Business Leader for escalation or system‑wide consideration.
• Validate successful implementation of new menu items, LTOs, system‑wide programs, and brand initiatives at the restaurant level during each visit.
• Document all visit observations, scores, action items, and follow‑up outcomes in the designated field operations tracking platform.
• Support new restaurant openings by participating in pre‑opening walkthroughs, training support, and initial post‑opening visits within assigned territory.
• Provide timely, candid, and constructive coaching feedback to GMs, operators, and franchisee principals; recognize and celebrate progress and improvement.
• Adhere to Slim Chickens’ policies and uphold the highest professional standards across all franchisee, GM, and team member interactions.
• Participate in field team huddles, regional planning sessions, and all‑hands calls as scheduled by the Field Business Leader.

Physical Activities

This role is performed primarily in the field of restaurant environments inside operating. Requires standing for extended periods, navigating BOH and FOH areas, and entering information on a computer or mobile device. May require presenting information to small groups including GMs, operators, and franchisee teams.

Travel

Significant travel required within assigned sub‑region, including regular driving and occasional overnight stays. Travel is primarily domestic – Fayetteville, NC, Denver, CO, Austin, TX, Charlotte, NC. A valid driver’s license and reliable transportation are required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account
• 401(k)
• Parental Leave
• Pet Insurance
• Paid time off
• Life Insurance
• Tuition reimbursement
• Adoption Assistance

Equal Opportunity Employer Statement

Slim Chickens is an equal opportunity employer and considers applicants for all open positions without regard to race, color, religion or belief, sex, age, citizenship status, national origin, marital status, military/veteran status, sexual orientation, genetic information, gender identity, and physical or mental disability.

Qualifications, Requirements, and Competencies

• Extensive sub‑regional travel with regular driving and periodic overnight stays required.
• Valid driver’s license and clean driving record.
• High‑energy, restaurant‑level coach who is passionate about developing people, executing standards, and delivering measurable operational results.
• Demonstrated ability to observe, diagnose, and coach to specific operational gaps at the unit level.
• Strong interpersonal and relationship‑building skills; able to establish trust quickly with GMs and operators across diverse franchise groups.
• Exceptional written and verbal communication skills, including the ability to write clear, actionable improvement plans and deliver candid coaching conversations.
• Highly organized and self‑disciplined; able to manage a portfolio of 50 restaurants independently with consistent follow‑through.
• Professionalism and tact in all franchisee, GM, and team member interactions.

Technical Experience

Microsoft Office Suite; proficiency with restaurant operations platforms, visit scoring tools, and field reporting dashboards. Ability to quickly learn new systems used across a variety of franchise restaurant environments.

Industry Experience

Minimum of 2 years of restaurant operations experience, experience as a multi‑unit or above‑restaurant leadership role is preferred (e.g., Area Manager, District Manager, or equivalent). QSR or fast‑casual experience strongly preferred.

Minimum Education

Bachelor’s degree in Business, Hospitality, or a related field is preferred; or equivalent combination of education and restaurant operations experience.

Preferred Education

Coursework or certifications in coaching, leadership development, or restaurant management.