Field Training Manager - HIRING IMMEDIATELY

Slim Chickens; Fayetteville (AR); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Parental Leave

Tuition reimbursement

Adoption Assistance

Paid time off

Life Insurance

Pet Insurance

Job summary

Slim Chickens in Fayetteville, AR is seeking a Field Training Manager to own system-wide training, certify CTR locations, and lead a team of три corporate trainers. The role drives the training strategy, aligns with SOPs, and ensures high standards across the network.

You will design and deliver CTR courses, oversee field development, and mentor franchise and company leadership on training best practices, with travel as needed to multiple restaurants.

Qualifications

• Bachelor's degree preferred.
• 3+ years restaurant GM experience.
• Restaurant training and development background.
• New restaurant opening background.

Responsibilities

• Own and administer the CTR program system-wide, including identifying and evaluating CTR locations and leading certification workshops.
• Set and enforce Gold Standard training benchmarks for the CTR network and ensure consistent SOP execution.
• Conduct regular audits of certified locations and drive continuous improvement of the CTR program.
• Lead strategic alignment meetings with CTR leadership to evaluate performance and address challenges.
• Collaborate with company restaurants to test products, procedures, and equipment and update CTR standards.
• Provide SME input for new training programs and oversee field development and coaching.

Skills

Organizational skills

Problem-solving

Analytical

Communication

Consultative approach

Guest-first mentality

Restaurant operations

Willingness to travel

Education

Bachelor's degree

Tools

MS Word

Excel

PowerPoint

Adobe Acrobat

Job description

Job Details Job Location: Fayetteville, AR 72703We're not just another chicken joint-we're one of the fastest-growing brands in the game, built on hand-made food and bold ambition. At Slim Chickens, every tenderloin gets the royal treatment: brined, buttermilk-soaked, hand-breaded, and cooked fresh to order. That same care and craft goes into how we grow our people.

If you've got hustle, heart, and an entrepreneurial spark, this is the place to prove yourself and shape your career. Our team thrives on real connection-working fast, thinking big, and building something that makes an impact every day. Here, you'll be trusted to make decisions, empowered to own your work, and part of a crew that's taking this brand to the next level.

Slim Chickens is growing fast. The only question is-are you ready to grow with us?

PURPOSE OF THE POSITION

To ensure comprehensive training, resources, and knowledge dissemination across all levels of the Slim Chickens brand.

ESSENTIAL POSITION RESPONSIBILITIES

Certified Training Restaurant (CTR) Program Ownership

• Own and administer the CTR program system-wide, including identifying and evaluating potential CTR locations and leading certification workshops.
• Set and enforce Gold Standard training benchmarks for the CTR network; partner with Training GMs and ADs to ensure consistent execution of training and SOPs.
• Conduct regular follow-up audits of certified locations, provide corrective feedback, and drive continuous improvement of the CTR program.
• Facilitate recurring strategic alignment meetings with Company CTR leadership to evaluate training program performance, assess Corporate Trainer effectiveness, address operational challenges, and establish shared priorities that drive Company CTR performance.
• Collaborate with Company restaurants on developing new CTRs when needed.
• Collaborate with company restaurants to test products, procedures, and equipment, incorporating feedback into CTR program standards.
• Serve as the primary point of contact for CTR program questions, escalations, and ongoing development across Field Training.

Team Leadership & Corporate Training Oversight

• Oversee and manage a team of three Corporate Trainers, providing coaching, direction, and performance management.
• Own the annual training program for all Support Center employees, including tracking, scheduling, and execution.
• Support the training and development of corporate restaurant management teams.
• Support the training and development of franchise restaurant management, multi-unit operators, and owners upon request.
• Serve as subject matter expert (SME) in the development of new training programs.

People Development

• Uphold the integrity of the Slim Chickens Standards and Culture through effective teaching and demonstration.
• Coordinate schedules and changes for new MIT/FITs across training locations.
• Conduct training and development sessions for new Franchisees and Franchise Managers.
• Facilitate orientation for all new franchise MITs/FITs.
• Validate readiness of new franchise MITs/FITs through comprehensive certification processes.
• Collect, evaluate, and communicate weekly MIT performance feedback, providing timely updates to franchise and company stakeholders to monitor progress, document performance, and support successful program completion.

Field Development

• Deliver and oversee ServSafe classes and exams.
• Conduct educational development classes and workshops for company managers and team members.
• Assist in developing and presenting in-market workshops, presentations, and coursework.
• Support the rollout of new products throughout the system.
• Ensure all training and operational content remains current and relevant.
• Provide insights and ideas to enhance training and operational effectiveness during content development activities.

Slim Chickens systems principles and objectives: Has a thorough understanding of Slim Chickens' established operating systems (e.g., quality, security, office environment, company policies, safety) and recognizes the responsibility to stay updated on these systems and the role this position plays in supporting them.

Performs other duties as necessary in support of business objectives: This position description is designed to guide the activities of the Field Training Manager. It is not meant to restrict the individual's creativity or limit their thinking, nor does it encompass all the tasks that may be required in this role.

Physical Activities: Primarily performed in an office environment. Involves entering and retrieving information on a computer and visually verifying details, often in small print. May also require presenting information to small or large groups.

Travel: Frequently requires travel to multiple restaurants or work sites, which may include overnight stays.

QualificationsRequirements and Competencies

• Excellent organizational, problem-solving, and analytical skills.
• Proficiency in written and verbal communication, adept at creating internal documents, presentations, training workshops, collateral materials, and field communications.
• Demonstrates a consultative approach when working with franchisees, managers, and team members.
• Service-oriented with a "Guest First" mentality.
• Comprehensive knowledge of restaurant operations.
• Willingness to travel occasionally and conduct fieldwork, including overnight stays.

Technology Experience: Microsoft Word, Excel, Power Point, Adobe Acrobat -Laptop computer, iPad, iPhone, Projector

Education & Experience Required

• Bachelor's Degree preferred.
• 3+ years restaurant GM experience.
• Restaurant training and development background.
• New restaurant opening background.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account
• 401(k)
• Parental Leave
• Pet Insurance
• Paid time off
• Life Insurance
• Tuition reimbursement
• Adoption Assistance

Slim Chickens is an equal opportunity employer and considers applicants for all open positions without regard to race, color, religion or belief, sex, age, citizenship status, national origin, marital status, military/veteran status, sexual orientation, genetic information, gender identity, and physical or mental disability.