Manager, Franchise Growth & Enablement team

Mastercard Inc.; Miami (FL); On-site; USD 117,000 - 193,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid leaves 16 weeks parental leave

Job summary

Mastercard Inc. in Miami seeks a Manager, Franchise Growth & Enablement to oversee Specialty Merchant and Service Provider lifecycle, onboarding and training, and NEP program expansion. You will coordinate with internal teams and customers to ensure compliance and drive regional growth.

The role requires strong knowledge of payment scheme rules, risk management, and experience delivering training on network standards. Travel up to 15% and in-office presence 3 days a week are expected.

Qualifications

• Strong understanding of payment scheme rules.
• Experience in Compliance or Fraud Management.
• Familiarity with regulatory requirements and best practices in the North American market for high-risk merchants.
• Knowledge of acquirer onboarding processes, customer due diligence practices, and controls related to high-risk merchant activity.
• Demonstrated ability to partner with internal teams and external customers to resolve onboarding, compliance, and performance-related issues.
• Experience developing or delivering training materials for internal stakeholders, customers, or partners on payment network standards, program requirements, or operational processes.
• Ability to analyze transaction, registration, and program data to identify compliance gaps, process improvements, and opportunities to improve the customer experience.

Responsibilities

• Manage and oversee Specialty Merchant and Service Provider lifecycle activities including registration, program participation, etc.
• Manage and oversee Network Enablement Partner “NEP” Program including the onboarding and expansion of the program.
• Act as a primary point of contact for everything related to Service Providers, NEPs, Specialty Merchants.
• Deliver comprehensive training sessions for internal and external stakeholders on Specialty Merchants and Payment Facilitator requirements to ensure compliance and operational excellence.
• Monitor ongoing compliance with Mastercard Standards.
• Engage directly with customers to address performance issues, stemming from onboarding requirements.
• Identify opportunities to improve processes, enhance the overall customer experience, and support regional growth objectives.
• Work with internal stakeholders to optimize specialty merchant program (expanding categories, identifying missing registrations, maintaining standards.).

Skills

Risk management

Fraud management

Regulatory compliance

Training delivery

Onboarding processes

Education

Bachelor’s degree

Job description

Title and Summary

Manager, Franchise Growth & Enablement team

Who is Mastercard? Mastercard is a global technology company in the payments industry, operating as the world’s fastest payment processing network. Our mission is to connect and power an inclusive, digital economy that benefits consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Safety and security are top priorities and we continually find opportunities to make transactions safe, simple, smart, and accessible. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company to help others realize their greatest potential and unlock priceless opportunities.

Overview Franchise is core to all Mastercard business. Franchise enables business growth and value, fostering interactions with customers which provides ongoing trust and confidence in the evolving payments and data driven ecosystem. The North America (NAM) Franchise Customer Onboarding & Partnership team is seeking an experienced professional for the Manager, Franchise Customer Onboarding & Partnerships role. This individual will be a key contact for customers and internal stakeholders, supporting Specialty Merchant and Service Provider lifecycle management, Network Enablement Partner program onboarding and expansion, and Service Provider training. The Manager will also identify process improvements, enhance the customer experience, and support regional growth while ensuring consistent application of Mastercard standards across high-risk acquirer and specialty merchant activities.

About the Role

• Manage and oversee Specialty Merchant and Service Provider lifecycle activities including registration, program participation, etc.
• Manage and oversee Network Enablement Partner “NEP” Program including the onboarding and expansion of the program.
• Act as a primary point of contact for everything related to Service Providers, NEPs, Specialty Merchants.
• Deliver comprehensive training sessions for internal and external stakeholders on Specialty Merchants and Payment Facilitator requirements to ensure compliance and operational excellence.
• Monitor ongoing compliance with Mastercard Standards.
• Engage directly with customers to address performance issues, stemming from onboarding requirements.
• Identify opportunities to improve processes, enhance the overall customer experience, and support regional growth objectives.
• Work with internal stakeholders to optimize specialty merchant program (expanding categories, identifying missing registrations, maintaining standards.).

Experience & Knowledge

• Strong understanding of payment scheme rules
• Experience in Compliance or Fraud Management.
• Familiarity with regulatory requirements and best practices in the North American market for high-risk merchants.
• Knowledge of acquirer onboarding processes, customer due diligence practices, and controls related to high-risk merchant activity.
• Demonstrated ability to partner with internal teams and external customers to resolve onboarding, compliance, and performance-related issues.
• Experience developing or delivering training materials for internal stakeholders, customers, or partners on payment network standards, program requirements, or operational processes.
• Ability to analyze transaction, registration, and program data to identify compliance gaps, process improvements, and opportunities to improve the customer experience.

Additional Requirements

• Ability to travel (15%+) within the NAM region as needed for customer engagement, training, and industry events.
• Required to be in the office 3x per week.

All About You

• Bachelor’s degree
• Prior experience in risk management and/or fraud functions
• Communication: Strong verbal and written communication skills, including delivering presentations at both business and technical levels. Ability to sell ideas and solutions effectively.
• Collaboration: Takes ownership proactively and works collaboratively with team members to achieve common goals.
• Execution: Demonstrates efficient follow-up of action items, effective time management, contingency planning, and commitment to deliverables.
• Performance: Results-driven, able to identify and capitalize on opportunities for selling Franchise Solutions and other Mastercard services.
• Flexibility: Maintains focus and commitment during unanticipated changes, resolving conflicts efficiently to accomplish goals.
• Problem Solving: Utilizes data analysis to identify root causes, thinks creatively to develop actionable solutions, and builds new reports to support decision-making.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Compensation and Benefits

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

• Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
• Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 01/07/2027. If the fill date has passed, Mastercard intends to fill this position as soon as possible.

Pay Ranges Miami, Florida: $117,000 - $193,000 USD

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.