Franchise Manager

Massage Envy; Grand Junction (CO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Employer-paid medical program

Vacation after 6 months

401(k) with 3% match

Free employee membership and discounts

Job summary

Massage Envy Grand Junction is seeking a dynamic Clinic Manager to lead a thriving franchise serving 750+ members with massage, skincare, and stretch services.

The role emphasizes leadership, coaching, and delivering exceptional client experiences while driving performance, retention, and brand standards across a 22-person team.

Qualifications

• Proven leadership of a service-based team.
• Strong people development and coaching skills.
• Excellent communication and relationship-building abilities.
• Sales-driven mindset with focus on member experience.
• Experience coaching accountability and performance.
• Solid operations, scheduling, and staffing knowledge.

Responsibilities

• Lead, train, and motivate a team of therapists, estheticians, and front desk staff.
• Create schedules aligned to demand, labor goals, and budgets.
• Provide ongoing coaching, annual reviews, and recognition.
• Ensure compliance with state licensing and Massage Envy standards.

Skills

Leadership

Team building

Customer experience

Sales mindset

Operations management

Scheduling

Education

Bachelor's degree preferred

Job description

Franchise Manager – Massage Envy Grand Junction

Join Massage Envy Grand Junction

We are looking for a dynamic and people-focused Clinic Manager to lead our thriving Massage Envy franchise. Our clinic serves 750+ members and offers massage, skincare, and stretch services, supported by a team of 22 professionals. If you are a leader who loves developing people, improving member experience, and driving performance — we want to meet you!

The ideal candidate would be results‑driven and people‑focused with leadership skills that directly impact client satisfaction, team retention, revenue, and brand reputation.

Key Responsibilities

Leadership & Staffing

• Lead, train, and motivate a team of massage therapists, estheticians, stretch providers, and front desk associates.
• Build schedules aligned to business volume and labor goals.
• Conduct ongoing coaching, annual reviews, corrective action, and recognition.
• Ensure compliance with state licensing requirements and Massage Envy standards.

Membership, Service & Client Experience

• Ensure a seamless experience from booking through checkout.
• Manage client escalations and cancellations with a service‑focused recovery approach.
• Drive membership growth and retention, including conversion and rebooking.
• Maintain and improve member satisfaction ratings.

Operations & Business Management

• Oversee daily clinic operations, inventory, safety, cleanliness, and equipment readiness.
• Manage payroll hours, labor costs, and supply budgets.
• Ensure compliance with corporate and regulatory requirements.
• Maintain a strong and positive clinic culture.

Sales & Financial Performance

Responsible for hitting and improving key performance indicators (KPIs): - Membership conversion rate - Membership retention/cancel recovery - Client rebooking - Retail revenue per visit - Service revenue per hour (RevPAH) - Therapist/esthetician utilization - Labor efficiency

Performance Coaching

• Hold weekly huddles and monthly performance meetings.
• Train the team on sales scripting, membership education, and retail recommendations.
• Develop clear accountability and consistent feedback.

Culture & Engagement

• Foster a supportive, professional, wellness‑focused work environment.
• Model professionalism, energy, and inclusiveness.
• Recognize high performers and address performance issues quickly.

What We Offer

A positive, growth‑oriented workplace where you’re empowered to lead and consistent training and professional development.

Compensation - Base Salary - $50,000 – $60,000 depending on experience.

Bonus Program - Bonus is paid monthly and based on clinic‑wide performance results. Manager is eligible for bonuses based on the following KPIs:

• Membership Growth
• Membership Saves/Cancellation Recovery
• Retail Sales & Service Revenue
• Client Experience Scores

Benefits

• Employer‑paid medical program after 90 days
• Vacation after 6 months, paid sick time as accrued
• 401(k) with 3% match once eligible
• Free employee membership, one free service and discounts on services and retail
• Employee Assistance Program

Qualifications & Ideal Background

• Experience managing a service‑based business, spa, fitness, retail, hospitality, or healthcare setting.
• Experience leading teams of 15+ employees.
• Strong communication and leadership skills.
• Sales and customer experience mindset.
• Experience coaching accountability and performance.
• Strong operations, scheduling, and staffing knowledge.
• A college degree is preferred but not required.

Why Massage Envy

Massage Envy believes that wellness improves every life it touches. We support diversity, inclusivity, and equal opportunity. We are committed to providing a safe environment for clients and employees. If you’re passionate about wellness, leadership, team success, and creating an exceptional client experience, we’d love to meet you.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.