Franchise Launch & Onboarding Lead

Another Nine; Covington, Northern (KY, KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Unlimited PTO

Employer-sponsored healthcare

Paid parental leave

Learning and development budget

HQ office in NKY Sparkhaus

Free golf at Another Nine facilities

Job summary

Another Nine seeks an Franchise Onboarding Specialist to drive initial and pre-opening phases for new franchise locations. You will coordinate timelines, manage tasks, and serve as the central contact to HQ across real estate, design, construction, training, and operations.

The role partners with franchise owners, internal teams, and vendors to ensure locations open on time, on brand, and ready for success. Hybrid work with 2–3 days at our Covington HQ.

Qualifications

• Bachelor's degree in business, communications, or related field.
• 2-4 years of experience in operations, project management, franchising, hospitality, or similar multi-location customer-facing business.
• Experience managing complex timelines and coordinating multiple projects.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication and relationship-building skills with franchisees, vendors, and internal teams.
• Professional maturity and executive presence; remains calm with stakeholders.
• Ability to think proactively to spot patterns and solve problems in a fast-moving environment.

Responsibilities

• Guide Overall Process — Lead and manage the franchise opening process after agreement through opening and stabilization; coordinate timelines and grand opening strategy.
• Keep Owners on Track — Regular consultation calls on timelines, milestones, training readiness, marketing plans, and opening execution.
• Internal Coordination - Coordinate with internal teams and vendors to ensure timely setup of systems, technology, and operational tools.
• Primary Point-of-Contact - Serve as the voice of the franchise owner, cultivating franchisee relationships and providing real-time guidance.
• Keep Locations On-Brand - Ensure each location meets brand, operational, and readiness standards prior to opening.
• Tracking and Measurement - Track training activities, materials, and resources; maintain opening docs and progress reports.
• Successful Opens - coordinate training and handoff to Franchise Success post-opening and stabilization.

Skills

Operations experience

Project management

Franchising knowledge

Communication

Organizational skills

Relationship-building

Executive presence

Independent working

Education

Bachelor's degree in business, communications, or related field

Tools

G Suite

Notion

Slack

CRM systems

Project management software

Generative AI

Job description

Another Nine seeks an Franchise Onboarding Specialist to drive initial and pre-opening phases for new franchise locations. You will coordinate timelines, manage tasks, and serve as the central contact to HQ across real estate, design, construction, training, and operations.

The role partners with franchise owners, internal teams, and vendors to ensure locations open on time, on brand, and ready for success. Hybrid work with 2–3 days at our Covington HQ.