Franchise & Internal Communications Lead

Hardee's; Anaheim, Northern (CA, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Carl’s Jr. is seeking a Communications Manager to develop and manage a comprehensive multi-channel brand messaging strategy that supports organizational goals and priorities.

The role partners with operations leadership, franchisees, FBCs, and field teams to ensure consistent, timely messaging across all channels. The position oversees internal and franchisee communications, News to Know, and events, while maintaining calendars and coordinating executive communications.

Qualifications

• Bachelor’s degree in communications, marketing, PR, business or related field preferred.
• Minimum of 7 years’ experience in internal or franchise communications, operations communications, or related field.
• Excellent written and verbal communication; able to tailor messaging to multiple audiences including corporate teams, franchisees, field operations, and leadership.
• Excellent proofreading, attention to detail, and quality control skills.
• Strong project management and planning skills with ability to prioritize deadlines and long-term initiatives.
• Ability to build and maintain strong relationships across internal departments and with franchisees and field teams.
• Advanced proficiency in Microsoft Office Suite including Outlook, PowerPoint, Excel, and Word; presentation development and internal communications platforms preferred.
• Franchise, restaurant, retail, or multi-unit operations experience preferred.

Responsibilities

• Own end-to-end messaging strategy for systemwide franchisee and field messaging.
• Approve communications from cross-functional departments before distribution.
• Develop and defend the 40-week communications roadmap with executive leadership.
• Advise executives on messaging risk, timing, and audience impact.
• Manage and publish Star Comm communications and system-wide messaging.
• Create and maintain operational memos, briefs, and field-facing documentation.
• Gather feedback from franchise and company operators to improve engagement.
• Track effectiveness of communications and recommend improvements.

Skills

Written communication

Verbal communication

Project management

Attention to detail

Organizational skills

Relationship building

Training & coaching

Outlook

PowerPoint

Excel

Word

Education

Bachelor’s degree in communications, marketing, public relations, business or related field

Tools

Microsoft Office

Outlook

PowerPoint

Excel

Word

Job description

Carl’s Jr. is seeking a Communications Manager to develop and manage a comprehensive multi-channel brand messaging strategy that supports organizational goals and priorities.

The role partners with operations leadership, franchisees, FBCs, and field teams to ensure consistent, timely messaging across all channels. The position oversees internal and franchisee communications, News to Know, and events, while maintaining calendars and coordinating executive communications.