Strategic Communications Lead for Franchise & Operations

Communications Manager; Anaheim (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Carl's Jr. is seeking a Communications Manager to develop, coordinate, and manage a comprehensive multi-channel brand messaging strategy for internal and external communications that support Carl’s Jr.

organizational goals, business objectives, operational initiatives, and key priorities. This role partners with operations leadership, franchisees, FBCs, and field teams to deliver consistent, timely, audience-focused messaging across all channels, and oversees News to Know (NTK) and executive

Qualifications

• Bachelor’s degree in communications, marketing, public relations, business or related field preferred.
• Minimum of 7 years’ experience in internal communications, franchise communications, operations communications, or related field.
• Excellent written and verbal communication skills with the ability to tailor messaging to multiple audiences including corporate teams, franchisees, field operations, and leadership.
• Excellent attention to detail, proofreading, and quality control skills.
• Strong project management, organizational, and planning skills with the ability to prioritize competing deadlines and long-term initiatives.
• Ability to build and maintain strong working relationships across internal departments and with franchisees, field teams, and operations leadership at all levels.

Responsibilities

• Owns end-to-end messaging strategy and accountability across RSC-to-franchise communications.
• Reviews and approves communications from cross-functional departments before franchise/field distribution.
• Builds and defends the 40-week communications roadmap with executive leadership.
• Represents the communications function in leadership planning and advises on messaging risk and timing.
• Manage and publish internal communications and system-wide messaging.
• Create and maintain operational memos, briefs, and field-facing documentation.
• Gather feedback from operators to improve communication effectiveness.
• Track the effectiveness of communications and recommend improvements.

Skills

Communication skills

Project management

Attention to detail

Organizational skills

Cross-functional collaboration

Education

Bachelor's degree in communications, marketing, public relations, business or related field

Tools

Microsoft Office

Outlook

PowerPoint

Excel

Word

Job description

Carl's Jr. is seeking a Communications Manager to develop, coordinate, and manage a comprehensive multi-channel brand messaging strategy for internal and external communications that support Carl’s Jr.

organizational goals, business objectives, operational initiatives, and key priorities. This role partners with operations leadership, franchisees, FBCs, and field teams to deliver consistent, timely, audience-focused messaging across all channels, and oversees News to Know (NTK) and executive