Franchise HR Technology & Solutions Partner

Right at Home Hilton Head/Savannah; Omaha (NE); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work

Flexible time off

Parental leave

Competitive pay

Benefits

Job summary

Right at Home Hilton Head/Savannah is seeking an experienced Franchise HR Technology & Solutions Partner to lead HR tech vendor programs for the franchise network. You will own delivery, adoption, and continuous improvement of HR systems, partnering with franchisees, office staff, vendors, and corporate teams.

The role emphasizes simplifying workflows, elevating data quality, and providing practical guidance on ATS, HRIS, and payroll technologies.

Qualifications

• Experience with ATS, HRIS, and payroll systems is required.
• Franchising experience strongly preferred.
• Proficiency with Microsoft Office apps (Word, Excel, PPT, Outlook).
• Familiarity with AI tools in a professional environment is a plus.
• Ability to translate HR concepts for non-technical audiences.

Responsibilities

• Serve as the primary expert for HR technology and vendor programs for franchisees.
• Oversee implementation, integration, support, and reporting of HR systems.
• Coordinate with franchisees, vendors, and corporate teams to improve adoption and data quality.
• Lead onboarding and training on HR solutions and processes.
• Develop and improve workflows to simplify tasks and reduce manual work.
• Manage vendor relationships and pilot new HR technology solutions.

Skills

ATS (Applicant Tracking Systems)

HRIS

Payroll technologies

Franchise experience

MS Office

AI tools familiarity

HR best practices

Clear communication

Education

Bachelor's degree in Business Administration, HR or IT

Tools

SharePoint

Payroll software

HRIS platforms

Franchise management software

Job description

Right at Home is looking for an experiencedFranchise HR Technology & Solutions Partner!In this position you will serve as the primary subject-matter expert and central point of coordination for HR related vendor service relationships supporting the Right at Home franchise network. This position owns the day-to-day administration, implementation, integration, support, reporting, and continuous improvement of designated Franchise People Strategy systems and vendor programs. The position works closely with franchisees, office staff, vendors, and cross-functional corporate teams to improve technology adoption, data accuracy, process efficiency, and overall user experience. The role helps reduce reactive troubleshooting, protects the strategic capacity of Franchise People Strategy Business Partners, and ensures that HR solutions are effectively implemented, supported, and sustained.

• Do you love being the go-to expert who connects franchisees, vendors, and corporate teams?
• Can you turn complex HR systems into clear, practical guidance people actually use?
• Do you thrive on spotting ways to simplify workflows and improve the franchisee experience?

Right at Home is clear in its mission..."To improve the quality of life for those we serve."You can help us achieve this mission by lending your leadership experience, proactive problem-solving abilities, success in small business and effecting coaching skills to our organization!

When you come and work for Right at Home, you are joining a company that values its employees in all aspects of life. We offer a casual work environment, hybrid work availability, flexible time off, parental leave, competitive pay, and so many other great benefits!

We are protective of our culture and enjoy working with others who share our core values:Authentic, Accountable, Approachable, Collaborative and Integrity!We aspire to work with colleagues whoGet it, Want itand have theCapacity to do it. That means you'll work with people who know what it takes to succeed, strive for excellence and have the skills and knowledge necessary to get the job done right! We use the EOS approach to our business, creating transparency and accountability.

Right at Home does not provide employment-based visa sponsorship for this role. Candidates must be authorized to work in the United States without the need for current or future sponsorship. Employment is contingent upon maintaining valid work authorization throughout employment.

Primary Responsibilities:

• Consistently upholds and demonstrates the Right at Home core values: Authentic, Accountable, Collaborative, Integrity, and Approachable feedback, goal, and ongoing employee development
• Serves as the primary subject-matter expert and point of contact for designated HR and recruiting technologies
• Provides specialized expertise in applicant tracking systems (ATS), Human Resource Information Systems (HRIS), and payroll technologies and processes
• Effectively support franchisees to understand processes and services offered by various HR solutions including benefits administration, performance management, rewards and recognition, training, employee onboarding, and compliance
• Assist franchisees with how to evaluate and effectively use available recruiting technology based on their business needs while supporting the Right at Home best practices
• Establish effective franchisee onboarding processes that correlate with the Right at Home best practices and designated software requirements
• Develops in-depth knowledge of approved Right at Home vendors who offer technology or service solutions in the HR space
• Provides guidance to franchisees and office staff on effective ATS use, recruiting workflows, platform features, and system-related questions
• Leads education and onboarding for new, resale, and expanding franchise locations through Right Start calls, training sessions, and other designated programs
• Coordinates ATS account setup, transitions, changes, cancellations, renewals, and related account administration
• Acts as the liaison among franchisees, vendors, and corporate teams to resolve system, website and integration challenges among all People Strategy vendors
• Manages ongoing relationships with People Strategy vendors, including recurring meetings, issue escalations, action-item tracking, and follow up
• Participates in prospective vendor demonstrations for new vendors and manage pilot and testing groups for when multiple solutions are being evaluated
• Maintains accurate vendor updates, franchisee records in the CRM and other tracking software
• Reconciles vendor-provided account information with internal records and coordinates corrections, billing documentation, renewals, and cancellations with appropriate stakeholders
• Develops and maintains vendor presentations, implementation guides, transition resources, workflow documentation, and job aides
• Delivers HR technology training and presentations to corporate stakeholders through Right Start, webinars, network calls, and other learning opportunities
• Works cross functionally with corporate Subject Matter Expert (SME) teams to support technology implementation and adoption
• Collects and analyzes system, support, adoption, recruiting, and vendor information to develop clear reports, identify trends, and support purposeful decision-making
• Identify opportunities to simplify workflows, improve integration, reduce duplicate or manual work, strengthen data accuracy, and improve the franchisee user experience and coordinate with the Franchise People Strategy team to infuse updated processes into daily coaching opportunities
• Perform special projects and other duties as assigned

Successful candidates will have:

• B.A. in Business Administration, Human Resources, Information Systems/Information Technology, or equivalent years of work experience
• Minimum 3 years’ experience in a national or multi-organization
• Previous experience with ATS, HRIS/payroll required
• Franchising experience strongly preferred
• Previous home care or healthcare experience preferred
• Proficiency in Microsoft Office software including SharePoint, Word, PowerPoint, Excel and Outlook
• Demonstrated familiarity with artificial intelligence (AI) tools in a professional environment preferred
• Strong knowledge in Human Resource best practices, industry standards and HR compliance
• Strong HR generalist knowledge base combined with high technology aptitude and the ability to quickly learn, navigate, and troubleshoot HR systems
• Ability to communicate effectively with HR, technology, and vendor subject-matter experts while translating complex HR concepts, processes, and systems into clear, accessible guidance for audiences with varying levels of HR and technical experience

Right at Home, a RiseMark Holdings, LLC company, is an equal opportunity employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.