Franchise Growth & Compliance Partner

Hana Group; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Hana Group North America seeks a Franchise Business Partner to work directly with franchisees, driving sales growth while ensuring quality, safety, and program compliance. You will build retailer relationships, oversee production planning, and guide new openings with strong attention to standards.

The role requires travel up to 75% domestically, a background in food operations, and proficiency with MS Office and franchise systems.

Qualifications

• 5-7 years of food-related experience and/or franchise operations management.
• Understanding of food quality control principles, food safety regulations, and production processes.
• Valid driver’s license; ability to travel up to 75% domestically.
• Proficient in MS Office Suite and franchise technology; adaptable to new tools.

Responsibilities

• Drive LFL/Comp sales growth with franchisees through assortments, daily production targets and planning ahead for calendar events to maximize foot traffic in each retailer.
• Ensure all franchisees are compliant with purchasing expected raw materials from Hana while adhering to the spec guidelines in the production manuals.
• Franchisees engage with every customer near the sushi display and drive positive consumer feedback via Medallia.
• Support grand opening efforts, site assessments, local permits, competition analysis and related activities for flawless openings.
• Continuously foster retailer relationships with all retailers and address concerns promptly.
• Assure proper execution of company Food Safety Plan and GPM programs.
• Support daily, weekly and monthly Food Safety routine checks (SSOP, Pre & Post operation).
• Provide ongoing education to franchisees on quality procedures, including sensory evaluation and adherence to recipes.
• Support recruitment of new franchisees by engaging with other retailers.

Skills

Attention to detail

Business/Customer Focus

Relationship Building

Financial Acumen

Data Analytics

Planning and Priority Setting

Communication

Quality Control

Interpersonal Skills

Education

Bachelor's degree (preferred)

Tools

MS Office Suite

Franchise technology/software

Job description

Hana Group North America seeks a Franchise Business Partner to work directly with franchisees, driving sales growth while ensuring quality, safety, and program compliance. You will build retailer relationships, oversee production planning, and guide new openings with strong attention to standards.

The role requires travel up to 75% domestically, a background in food operations, and proficiency with MS Office and franchise systems.