Franchise Business Partner

Hana Brands; Tampa (FL); On-site; USD 90,000 - 180,000; Full time

Job summary

Hana Brands is seeking a Franchise Business Partner to drive same-store sales and build strong customer and retailer relationships across its franchise network in the Tampa, FL area. You will ensure compliance with Hana Brands quality standards and food safety programs while supporting new openings and ongoing operations.

The role requires 5–7 years in food/franchise operations, strong analytical and communication skills, and willingness to travel up to 75%.

Qualifications

• 5-7 years of food-related experience or franchise operations business management.
• Understanding of food quality control, food safety, and production processes.
• Valid driver’s license with up to 75% domestic travel.

Responsibilities

• Drive LFL/Comp sales growth with franchisees through assortments and daily targets.
• Ensure franchisees comply with purchasing raw materials to Hana Brands specs.
• Engage customers near sushi displays to drive positive feedback (Medallia).
• Support grand openings, site assessments, permits, and competitive analysis.
• Foster retailer relationships and address concerns promptly.
• Ensure execution of Food Safety Plan and GPM programs.
• Monitor SSOP, daily/weekly/monthly food safety checks.
• Educate franchisees on quality procedures and recipes.
• Support franchisee recruitment and cross-retailer engagement.
• Maintain stocked displays by 9:00 AM and 5:00 PM re-stocks.

Skills

Attention to detail

Relationship Building

Financial Acumen

Planning & Priority Setting

Communication

Quality Control

Interpersonal Skills

Business Focus

Education

Bachelor's degree (plus)

Tools

MS Office Suite

Franchise Tech

Job description

Description

The Franchise Business Partner will be responsible for working directly with Hana Brands Franchisees to help them successfully deliver consistent positive sales growth, build positive customer and retailer relationships, and ensure compliance to product quality, food safety, and/or Hana Brands program requirements.

Key Competencies

Attention to detail, Business/Customer Focus and Relationship Building, Financial Acumen and Data /Analytics, Planning and Priority Setting, Communication, Quality Control, Interpersonal Skills

Duties & Responsibilities

• Drive LFL/ Comp sales growth with their franchisees through assortments, daily production targets and planning ahead for any calendar events to maximize foot traffic in each retailer
• Ensure all franchisees are compliant with purchasing expected raw materials from Hana Brands while adhering to the spec guidelines in the production manuals
• The franchisees are actively engaging with every customer that comes within 10 foot of the sushi display case and driving positive consumer feedback via Medallia
• As we grow, this position will need to support all grand opening efforts, site assessments, local permit support, competition analysis and anything additional to ensure a flawless opening
• Continuously fosters great retailer partner relationships with all retailers and ensure any concerns are corrected immediately
• Assure proper execution of company Food Safety Plan and GPM programs
• Support Daily, Weekly and/or Monthly Food Safety routine checks that include monitoring of production and SSOP, Pre & Post operation
• Ongoing education to franchisees on quality procedures, to include sensory evaluation and adherence to product specifications / recipes
• Support all new franchisee recruitment by engaging franchisees in other retailers
• Ensure franchisees consistently execute all operational standards with excellence, including:
• Maintaining fully stocked cases, sushi displays, cut fruit offerings, and in-store meal selections by 9:00 AM daily and replenished again by 5:00 PM.
• Completing all assigned Yoobic missions on a daily basis.

This job posting describes the general duties and responsibilities for the position. Other duties may be assigned as needed.

Requirements

• 5-7 years of food related experience and/or franchise operations business management; bachelor’s degree is a
• plus
• Understanding of food quality control principles, food safety regulations, and food production processes
• Valid driver’s license; ability to travel to locations in assigned area of responsibility; long distance traveling required, up to 75% domestic travel
• Strong tech skills; proficient in MS Office Suite, franchise business technology and adaptable to new technologies
• Proven ability to work independently, manage multiple priorities, and adapt to change in a fast-paced environment
• Ability to lead in company standards and best practices

Physical Requirements:

• Ability to stand and walk for extended periods of time, including on retail floors, kiosk locations, or field environments.
• Ability to lift, carry, push, or pull materials weighing up to 40 pounds, with or without reasonable accommodation.
• Ability to bend, reach, squat, and use hands and arms to handle materials, tools, or equipment.
• Ability to work in environments that may include temperature variations, noise, and production activity typical of food manufacturing or field operations.
• Ability to perform repetitive motions and maintain physical stamina required for daily operational activities.
• Must maintain a valid driver’s license and an acceptable driving record in accordance with company policy.
• Ability to drive a motor vehicle for work-related purposes, including travel between sites, customer locations, or vendor facilities, sometimes for extended periods.
• Ability to safely operate a vehicle in accordance with company policies and applicable laws.

Hana Brands is an Equal Opportunity Employer