Franchise Business Partner

Hana Group; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Hana Group North America seeks a Franchise Business Partner to work directly with franchisees, driving sales growth while ensuring quality, safety, and program compliance. You will build retailer relationships, oversee production planning, and guide new openings with strong attention to standards.

The role requires travel up to 75% domestically, a background in food operations, and proficiency with MS Office and franchise systems.

Qualifications

• 5-7 years of food-related experience and/or franchise operations management.
• Understanding of food quality control principles, food safety regulations, and production processes.
• Valid driver’s license; ability to travel up to 75% domestically.
• Proficient in MS Office Suite and franchise technology; adaptable to new tools.

Responsibilities

• Drive LFL/Comp sales growth with franchisees through assortments, daily production targets and planning ahead for calendar events to maximize foot traffic in each retailer.
• Ensure all franchisees are compliant with purchasing expected raw materials from Hana while adhering to the spec guidelines in the production manuals.
• Franchisees engage with every customer near the sushi display and drive positive consumer feedback via Medallia.
• Support grand opening efforts, site assessments, local permits, competition analysis and related activities for flawless openings.
• Continuously foster retailer relationships with all retailers and address concerns promptly.
• Assure proper execution of company Food Safety Plan and GPM programs.
• Support daily, weekly and monthly Food Safety routine checks (SSOP, Pre & Post operation).
• Provide ongoing education to franchisees on quality procedures, including sensory evaluation and adherence to recipes.
• Support recruitment of new franchisees by engaging with other retailers.

Skills

Attention to detail

Business/Customer Focus

Relationship Building

Financial Acumen

Data Analytics

Planning and Priority Setting

Communication

Quality Control

Interpersonal Skills

Education

Bachelor's degree (preferred)

Tools

MS Office Suite

Franchise technology/software

Job description

Description

The Franchise Business Partner will be responsible for working directly with Hana Group Franchisees to help them successfully deliver consistent positive sales growth, build positive customer and retailer relationships, and ensure compliance to product quality, food safety, and/or Hana Group program requirements.

Key Competencies

Attention to detail, Business/Customer Focus and Relationship Building, Financial Acumen and Data /Analytics, Planning and Priority Setting, Communication, Quality Control, Interpersonal Skills

Description

The Franchise Business Partner will be responsible for working directly with Hana Group Franchisees to help them successfully deliver consistent positive sales growth, build positive customer and retailer relationships, and ensure compliance to product quality, food safety, and/or Hana Group program requirements.

Key Competencies

Attention to detail, Business/Customer Focus and Relationship Building, Financial Acumen and Data /Analytics, Planning and Priority Setting, Communication, Quality Control, Interpersonal Skills

Duties & Responsibilities

• Drive LFL/ Comp sales growth with their franchisees through assortments, daily production targets and planning ahead for any calendar events to maximize foot traffic in each retailer
• Ensure all franchisees are compliant with purchasing expected raw materials from Hana while adhering to the spec guidelines in the production manuals
• The franchisees are actively engaging with every customer that comes within 10 foot of the sushi display case and driving positive consumer feedback via Medallia
• As we grow, this position will need to support all grand opening efforts, site assessments, local permit support, competition analysis and anything additional to ensure a flawless opening
• Continuously fosters great retailer partner relationships with all retailers and ensure any concerns are corrected immediately
• Assure proper execution of company Food Safety Plan and GPM programs
• Support Daily, Weekly and/or Monthly Food Safety routine checks that include monitoring of production and SSOP, Pre & Post operation
• Ongoing education to franchisees on quality procedures, to include sensory evaluation and adherence to product specifications / recipes
• Support all new franchisee recruitment by engaging franchisees in other retailers

This job posting describes the general duties and responsibilities for the position. Other duties may be assigned as needed.

Requirements

• 5-7 years of food related experience and/or franchise operations business management; bachelor’s degree is a plus
• Understanding of food quality control principles, food safety regulations, and food production processes
• Valid driver’s license; ability to travel to locations in assigned area of responsibility; long distance traveling required, up to 75% domestic travel
• Strong tech skills; proficient in MS Office Suite, franchise business technology and adaptable to new technologies
• Proven ability to work independently, manage multiple priorities, and adapt to change in a fast-paced environment
• Ability to lead in company standards and best practices

Hana Group North America is an Equal Opportunity Employer