Franchise Growth Coach & Field Operations Leader

Inspire; Columbus (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

Inspire is a multi-brand restaurant company overseeing a portfolio of brands including Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

The Business Consultant roles focus on coaching franchisees to achieve same-store growth, safe brand experience, and unit expansion readiness. Strong leadership, analytical, and relationship-building skills are essential for driving performance across markets.

Qualifications

• Good oral and written communication and interpersonal skills
• Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision
• Must be able to build credibility and trusting relationships with internal and external stakeholders
• Able to develop and execute plans to drive results
• Able to use data to inform decisions
• Able to bring people together to solve problems
• Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities
• Curious with a desire for continuous learning
• Thorough understanding and knowledge of restaurant operations
• Sound business and financial acumen
• Skilled at consultation and strategic coaching
• Compliance orientation
• Big-picture orientation
• Innovation and creativity

Responsibilities

• Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader.
• Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.
• Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans.
• Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications.
• Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities.
• Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts.
• Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicators
• Partner with Field Training Team to coordinate training support to the franchisee.
• Ensure the effective use of G&A expenses within parameters set by regional leads.
• Complete all responsible administrative functions and requirements of the position in a timely manner.

Skills

Communication

Leadership

Organizational skills

Data-driven decisions

Relationship building

Coaching and consulting

Problem solving

Curiosity / learning

Restaurant operations knowledge

Financial acumen

Time management

Adaptability

Cross-functional collaboration

Strategic planning

Education

High School or GED

Bachelor’s Degree

Job description

Inspire is a multi-brand restaurant company overseeing a portfolio of brands including Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

The Business Consultant roles focus on coaching franchisees to achieve same-store growth, safe brand experience, and unit expansion readiness. Strong leadership, analytical, and relationship-building skills are essential for driving performance across markets.