Franchise Field Ops & Training Lead

PopUp Bagels, Inc.; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

PopUp Bagels, Inc. is seeking a Franchise Performance Manager for Houston, TX. You will lead new shop openings, train franchise crews on our standards, and conduct regular operational reviews to uphold brand quality and guest experience.

This role requires frequent travel across Texas, with 80% travel time, and the ability to coach owners and teams from pre-opening to grand opening and beyond.

Qualifications

• 2 to 5 years in franchise ops, restaurants, retail, or hospitality management, with multi‑unit or franchisee support a big plus
• Experience opening stores and training teams from scratch
• Enough business sense to talk P&L with an owner and enough hands‑on experience to jump behind the counter during a rush
• The ability to earn trust from people ranging from founders to frontline crew
• Comfort juggling several openings and priorities
• A preference for figuring things out yourself over waiting for a playbook
• Working knowledge of Excel, PowerPoint, and field reporting tools

Responsibilities

• Launch new shops. You'll own openings from pre-opening planning through soft launch to grand opening day, including all the training that gets a new team ready.
• Train and coach. You'll teach franchisees and their crews our standards, operations, and guest experience in person, then keep coaching through visits, webinars, and one-on-ones.
• Keep the bar high. You'll run operational reviews covering food safety, brand standards, and guest experience, and work with owners on plans to grow their numbers.
• Solve whatever comes up. A delivery didn't show, a new menu item is rolling out, a guest issue needs escalation: you'll handle it. Some weeks you'll be advising on P&L and local marketing, and other weeks you'll be unloading boxes. Both are part of the job.
• Connect the dots. You'll work with Marketing, Training, Supply Chain, and Ops so franchisees always have what they need.

Skills

Franchise ops

Store openings

Training teams

P&L discussions

Excel

PowerPoint

Field reporting tools

Tools

Excel

PowerPoint

Field reporting tools

Job description

PopUp Bagels, Inc. is seeking a Franchise Performance Manager for Houston, TX. You will lead new shop openings, train franchise crews on our standards, and conduct regular operational reviews to uphold brand quality and guest experience.

This role requires frequent travel across Texas, with 80% travel time, and the ability to coach owners and teams from pre-opening to grand opening and beyond.