Franchise Performance Manager

ADP, Inc.; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

PopUp Bagels is expanding and seeks a Franchise Performance Manager to travel across Texas and nearby states, opening and coaching new shops. You will lead pre-opening work, train franchise teams on our standards and guest-experience, and perform on-site visits to ensure consistent operations.

You will manage openings, support franchisees, and stay closely connected with Marketing, Training, and Supply Chain to keep shops stocked and performing well in a fast-paced, on-the-road role.

Qualifications

• 2–5 years in franchise ops, restaurants, retail, or hospitality management; multi-unit or franchisee support a plus
• Experience opening stores and training teams from scratch
• Able to discuss P&L with owners and assist on busy service floors
• Able to earn trust with founders to frontline crew

Responsibilities

• Launch new shops from pre-opening to grand opening, including training the team
• Train franchisees and crews on standards, operations, and guest experience in person and via webinars
• Conduct operational reviews covering food safety, brand standards, and guest experience; collaborate on growth plans
• Handle issues such as delivery gaps, new menu rollouts, guest escalations, and occasional logistics tasks
• Coordinate with Marketing, Training, Supply Chain, and Ops to ensure franchisees have what they need

Skills

Excel

PowerPoint

Field reporting tools

Job description

Franchise Performance Manager - Dallas, TX

Do you love to travel? Pack a bag. We're opening bagel shops.

PopUp Bagels isn't just a bagel company. It's a cultural movement. Our shops are small, our vibes are loud, and our fans line up around the block to Grip, Rip and Dip. Neon signs, bullhorns, the "Not Famous but Known" mirror, collabs with brands you actually care about. We keep things simple, and we do them really, really well. Now we're scaling nationally, and we need someone to help take the PopUp experience to new cities, one shop at a time.

This is not a desk job

As our Franchise Performance Manager, you're the person franchisees call first. You'll fly into a new market and help turn an empty storefront into a shop with a line out the door. You'll be on the floor training crews how to bake and serve the PopUp way, then back on a plane to check in on a shop that opened last quarter. Expect to be on the road about 80% of the time, by plane and by car, across Texas and surrounding areas. If airports feel like a second home and you like waking up in a new city, you'll love it here. If you'd rather stay put, this probably isn't your role.

What you'll actually do

• Launch new shops.You'll own openings from pre-opening planning through soft launch to grand opening day, including all the training that gets a new team ready.
• Train and coach.You'll teach franchisees and their crews our standards, operations, and guest experience in person, then keep coaching through visits, webinars, and one-on-ones.
• Keep the bar high.You'll run operational reviews covering food safety, brand standards, and guest experience, and work with owners on plans to grow their numbers.
• Solve whatever comes up.A delivery didn't show, a new menu item is rolling out, a guest issue needs escalation: you'll handle it. Some weeks you'll be advising on P&L and local marketing, and other weeks you'll be unloading boxes. Both are part of the job.
• Connect the dots.You'll work with Marketing, Training, Supply Chain, and Ops so franchisees always have what they need.

You might be our person if you have

• 2 to 5 years in franchise ops, restaurants, retail, or hospitality management, with multi-unit or franchisee support a big plus
• Experience opening stores and training teams from scratch
• Enough business sense to talk P&L with an owner and enough hands-on experience to jump behind the counter during a rush
• The ability to earn trust from people ranging from founders to frontline crew
• Comfort juggling several openings and priorities
• A preference for figuring things out yourself over waiting for a playbook
• Working knowledge of Excel, PowerPoint, and field reporting tools

The practical stuff

Frequent air and car travel. Long days on your feet during visits and openings. Occasionally lifting up to 25 lbs. Some laptop time between flights.

Why PopUp

• You'll help build one of the fastest-growing, most talked-about food brands in the country.
• The brand is closer to a fashion and lifestyle label than to typical fast food.
• You'll work alongside a visionary founder, a passionate leadership team, and culture-defining partners.
• You'll get in early and help shape this role and team as we grow.

Additional Role Note

The duties of this position may change from time to time. PopUp Bagels reserves the right to add or delete duties and responsibilities at the discretion of PopUp Bagels or its managers. This job description is intended to describe the general work level. It is not intended to be all-inclusive.

PopUp Bagels is proud to be an Equal Opportunity Employer. We do not discriminate based on race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing genetic characteristic, familial status as that term is described under other protected statuses or any other characteristic as protected under applicable federal, state and local law.

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