Franchise Launch & Field Ops Leader

PopUp Marietta; Marietta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits eligible

401k eligible

Job summary

PopUp Bagels is seeking a Franchise Performance Manager based in one of the growth cities of Chicago, Atlanta, Houston, Denver, or Philadelphia. The role requires extensive travel to train and launch new shops, while building strong franchisee relationships.

You will manage openings from pre-opening planning through grand opening, coaching crews on our standards and guest experience, and conducting on-site operational reviews.

Qualifications

• 2 to 5 years in franchise ops, restaurants, retail, or hospitality management, with multi-unit or franchisee support a big plus
• Experience opening stores and training teams from scratch
• Enough business experience to talk P&L with an owner and enough hands-on experience to jump behind the counter during a rush
• The ability to earn trust from people ranging from founders to frontline crew
• Comfort juggling several openings and priorities without dropping any
• Working knowledge of Excel, PowerPoint, and field reporting tools

Responsibilities

• Launch new shops. You'll work with teams to manage shop openings from pre-opening planning through soft launch to grand opening day, including the training that gets a new team ready.
• Train and coach. You'll teach franchisees and their crews our standards, recipes, and guest experience in person, then keep coaching through visits, webinars, and one-on-ones.
• Keep the bar high. You'll run operational reviews covering food safety, brand standards, and guest experience, and work with owners on plans to grow their numbers.
• Solve whatever comes up. A delivery didn’t show, a new menu item is rolling out, a guest issue needs escalation: you'll handle it. Some weeks you'll be advising on P&L and local marketing, and other weeks you'll be unloading boxes.
• Connect the dots. You'll work with Marketing, Training, Supply Chain, and Ops so franchisees always have what they need.

Skills

Franchise ops

Store openings

P&L discussions

Training and coaching

Excel

PowerPoint

Tools

Excel

PowerPoint

Field reporting tools

Job description

PopUp Bagels is seeking a Franchise Performance Manager based in one of the growth cities of Chicago, Atlanta, Houston, Denver, or Philadelphia. The role requires extensive travel to train and launch new shops, while building strong franchisee relationships.

You will manage openings from pre-opening planning through grand opening, coaching crews on our standards and guest experience, and conducting on-site operational reviews.