Director of Operations

PopUp Marietta; Marietta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits eligible

401(k) eligible

Job summary

PopUp Bagels is seeking a Franchise Performance Manager based in one of the core markets. You’ll travel 75–90% of the time to launch and grow new shops, train crews on the PopUp way, and keep operations tight across markets.

You’ll partner with franchisees and internal teams to manage openings, coaching, and ongoing support, with responsibilities ranging from pre-opening planning to brand standards and guest experience. Frequent flying and field visits are required.

Qualifications

• 2 to 5 years in franchise ops, restaurants, retail, or hospitality management, with multi-unit or franchisee support a big plus
• Experience opening stores and training teams from scratch
• Enough business experience to talk P&L with an owner and enough hands-on experience to jump behind the counter during a rush
• The ability to earn trust from people ranging from founders to frontline crew
• Comfort juggling several openings and priorities without dropping any
• A preference for figuring things out yourself over waiting for a playbook
• Working knowledge of Excel, PowerPoint, and field reporting tools

Responsibilities

• Launch new shops with pre-opening planning through soft launch to grand opening day, including the training that gets a new team ready
• Train and coach franchisees and crews on standards, recipes, and guest experience in person and via webinars
• Maintain high standards with operational reviews on food safety, brand standards, and guest experience, plus growth plans with owners
• Handle issues as they arise, advise on P&L and local marketing, and manage logistics during openings
• Coordinate with Marketing, Training, Supply Chain, and Ops to ensure franchisees have what they need
• Travel frequently to support franchisee shops and openings, with lifting up to 25 lbs when needed

Skills

Franchise operations

Multi-unit / franchisee support

Store openings

P&L discussions

Trust building

Project juggling

Tools

Excel

PowerPoint

Field reporting tools

Job description

Franchise Performance Manager (must be based out of one of the following cities: Chicago, Atlanta, Houston, Denver, or Philadelphia)

Do you love to travel? Pack a bag. We're opening bagel shops.

PopUp Bagels isn't just a bagel company. It's a cultural movement. Our shops are small, our vibes are loud, and our fans line up around the block to Grip, Rip and Dip. Neon signs, bullhorns, the "Not Famous but Known" mirror, collabs with brands you actually care about. We keep things simple, and we do them really, really well.

Now we're scaling nationally, and we need someone to help take the PopUp experience to new cities, one shop at a time.

This is not a desk job

As our Franchise Performance Manager, you're the person franchisees call first. You'll fly into a new market and help turn an empty storefront into a shop with a line out the door. You'll be on the floor training crews how to bake and serve the PopUp way, then back on a plane to check in on a shop that opened last quarter.

Expect to be travelling between 75-90% of the time, by plane and by car, acrossyour dedicated regions. If airports feel like a second home and you like waking up in a new city, you'll love it here. If you'd rather stay put, this probably isn't your role.

What you'll do

• Launch new shops. You'll working with teams to manage shop openings from pre-opening planning through soft launch to grand opening day, including the training that gets a new team ready.
• Train and coach. You’ll teach franchisees and their crews our standards, recipes, and guest experience in person, then keep coaching through visits, webinars, and one-on-ones.
• Keep the bar high. You'll run operational reviews covering food safety, brand standards, and guest experience, and work with owners on plans to grow their numbers.
• Solve whatever comes up. A delivery didn’t show, a new menu item is rolling out, a guest issue needs escalation: you'll handle it. Some weeks you’ll be advising on P&L and local marketing, and other weeks you’ll be unloading boxes. Both are part of the job.
• Connect the dots. You'll work with Marketing, Training, Supply Chain, and Ops so franchisees always have what they need.
• Travel requirements: This is an on-the-ground, in-shop role to assist franchisee shops. This role requires frequent air and car travel. There will be long (and rewarding) days on your feet during visits and openings. Occasionally lifting up to 25 lbs.

You might be our person if you have:

• 2 to 5 years in franchise ops, restaurants, retail, or hospitality management, with multi-unit or franchisee support a big plus
• Experience opening stores and training teams from scratch
• Enough business experience to talk P&L with an owner and enough hands-on experience to jump behind the counter during a rush
• The ability to earn trust from people ranging from founders to frontline crew
• Comfort juggling several openings and priorities without dropping any
• A preference for figuring things out yourself over waiting for a playbook
• Working knowledge of Excel, PowerPoint, and field reporting tools

Why PopUp

• You’ll help build one of the fastest-growing, most talked-about food brands in the country.
• The brand is closer to a lifestyle label than to typical fast food.
• You’ll work alongside passionate leadership teams, franchisees, and culture-defining partners.
• You’ll get in early and help shape this role and team as we grow.
• Benefits: this is a benefits-eligible and 401k-eligible role.

PopUp Bagels is proud to be an Equal Opportunity Employer.

We do not discriminate based on race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth or related condition, unemployment status, gender identity or expression, transgender status, marital status, domestic violence or sexual violence victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information, familial status, or any other characteristic protected under applicable federal, state, and local law. PopUp Bagels conducts pre-employment screenings in compliance with local, state, and federal laws, and utilizes E-Verify to confirm U.S. employment eligibility.

The duties of this position may change from time to time. PopUp Bagels reserves the right to add or delete duties and responsibilities at its discretion. This posting describes the general nature and level of work expected and is not intended to be all-inclusive.

We use eVerify to confirm U.S. Employment eligibility.

Compensation: Competitive salary