Franchise Development Representative

Batteries Plus; Town of Florida (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Batteries Plus is seeking a Franchise Development Representative to serve as the first point of contact for prospective franchise candidates and to own the earliest stages of the franchise development process. You will respond to inquiries, reengage leads, conduct introductory calls and webinars, and guide qualified prospects through applications and FDD acknowledgment.

This early-career role emphasizes strong communication, organization, and initiative, with training and ongoing professional

Qualifications

• Bachelor's degree preferred in Business, Marketing, or related field.
• Proven ability to manage multiple tasks, pipelines, and CRM records.
• Excellent written and verbal communication with a customer-service mindset.

Responsibilities

• Serve as the initial contact for prospective franchise candidates, responding to inquiries and reengaging leads.
• Conduct introductory calls and informational webinars to assess candidate readiness.
• Guide qualified prospects through applications, FDD acknowledgment, and early-stage activities.
• Coordinate candidate meetings, Discovery Days, and handoffs to senior team members.
• Maintain CRM records, monitor pipeline progression, and report on funnel performance.

Skills

CRM proficiency

Written & verbal communication

Education

Bachelor's degree in Business/Marketing

Job description

The Franchise Development Representative serves as the first point of contact for prospective franchise candidates and owns the earliest stages of the franchise development process. This position is responsible for responding to new inquiries, reengaging prospective candidates from existing databases, conducting introductory calls and webinars, assessing initial candidate readiness, and guiding qualified prospects through the application and Franchise Disclosure Document acknowledgment process.

The Representative manages an assigned portfolio of candidates, determines appropriate next steps within established development guidelines, and prepares qualified prospects for a seamless handoff to senior members of the Franchise Development team. This is an early-career opportunity designed for someone with strong communication skills, self-motivation, exceptional organizational skills, sound judgment, personal initiative, and the desire to build a career in franchise development. Previous franchise sales experience is not required. Training, coaching, and ongoing professional development will be provided.

Essential Duties and Responsibilities

• Serve as the initial point of contact for prospective franchise candidates across one or more brands, responding to inbound inquiries and proactively reengaging older or inactive leads.
• Conduct introductory calls, informational webinars, candidate screening, and initial qualification based on financial readiness, business goals, geographic interests, timing, and overall alignment.
• Provide candidates with approved brand information, investment requirements, development process overviews, and clear guidance regarding expectations and next steps.
• Guide qualified candidates through franchise applications, financial documentation, FDD delivery and receipt acknowledgment, and other required early-stage activities.
• Coordinate candidate meetings, follow-up calls, Discovery Days, and introductions to senior Franchise Development leaders, ensuring complete and seamless handoffs.
• Maintain accurate CRM records, manage candidate follow-up, monitor pipeline progression, identify stalled opportunities, and report on top-of-funnel activity and conversion performance.

Compliance, Collaboration, and Reporting

• Conduct all development activities in accordance with approved brand standards, company procedures, confidentiality requirements, and applicable FTC, TCPA, CAN-SPAM, and FDD processes.
• Escalate potential compliance concerns, candidate delays, documentation issues, buyer-readiness concerns, or unusual circumstances to Franchise Development leadership.
• Collaborate with Franchise Development, Marketing, Operations, and other internal teams while supporting lead-generation initiatives, trade shows, conferences, Discovery Days, brand events, and special projects as needed.

Other Duties

This job description is intended to outline the general nature and key responsibilities of the role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may evolve or change over time based on business needs, without advance notice.

Education and Experience

• Bachelor's degree in Business, Marketing, or related field preferred.
• Minimum of 2 years of experience in franchise sales, business brokerage, or small business transactions.
• Demonstrated success in lead generation, candidate education, and deal facilitation.
• Strong organizational skills with the ability to manage multiple transactions and candidate pipelines simultaneously.
• Proficiency with CRM systems, Microsoft Office, and/or Google Workspace.
• Excellent written and verbal communication skills with a customer service mindset.

Physical Requirements / Work Environment

The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.

• Regularly required to sit, use hands, talk, and hear; occasionally lift up to 20 pounds.
• Requires close vision and extended use of a computer.
• Regular use of standard office equipment, such as a computer, copier, phone, etc.
• This role operates in a standard office environment.
• Willingness and ability to travel up to 25%.

EEOC Statement

Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit based factors, and any other protections afforded under state or local laws.