Franchise Development Associate-(In-Office-Charlottesville, VA)

Premium Service Brands; Charlottesville (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

Premium Service Brands is seeking a detail-oriented Franchise Development Associate in Charlottesville, Virginia. This role involves supporting the Franchise Development team through administrative tasks, candidate onboarding, and managing franchise candidate information.

The ideal candidate has 1-3 years in a related role and possesses strong organizational, communication skills. Salary ranges from $40,000–$50,000 annually, plus commissions for franchise units sold.

Qualifications

• 1-3 years of experience in an administrative or coordinator role.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Ability to work independently and collaboratively with teams.

Responsibilities

• Assist prospective franchise candidates throughout the franchise development process.
• Manage candidate information and broker relationships.
• Support candidate communication and onboarding activities.

Skills

Organizational skills

Written and verbal communication

Proficiency with Google Workspace

CRM platform experience

Tools

FranConnect

Salesforce

HubSpot

Job description

Overview

Franchise Development Associate reporting to the Franchise Development Coordinator. Location: Charlottesville, VA (in-office).

Premium Service Brands is a leading home services franchise platform with a portfolio of nationally recognized brands and a growing presence across North America. We are seeking a highly organized, detail-oriented, and motivated Franchise Development Associate to support the Franchise Development team in Charlottesville, Virginia.

Position Overview

The Franchise Development Associate plays a critical role in supporting the growth of Premium Service Brands by assisting prospective franchise candidates throughout the franchise development process. This position serves as an administrative and operational partner to the Franchise Development team, helping manage candidate information, broker relationships, territory research, development events, and onboarding activities.

The ideal candidate is highly organized, proactive, and energized by supporting a fast-paced sales environment. This role provides exposure to all aspects of franchise development and offers an opportunity to grow within a nationally recognized franchise organization.

Key Responsibilities

• Franchise Development Support
• Conduct territory checks and territory availability research for prospective franchise candidates.
• Maintain and update broker portals with current franchise opportunities, territory availability, and development information.
• Draft and distribute broker newsletters and communications.
• Prepare and distribute franchise deal announcements.
• Support ongoing franchise development initiatives and projects.
• Candidate Experience & Meet the Team Day Support
• Create candidate biographies and supporting materials for Meet the Team Day events.
• Coordinate candidate communications, scheduling, confirmations, and administrative logistics related to Meet the Team Day activities.
• Support a positive and professional candidate experience throughout the franchise development process.
• Franchise Owner Onboarding
• Coordinate and schedule welcome calls for newly awarded franchise owners.
• Assist with onboarding-related communications and transition activities between Franchise Development and Operations teams.
• CRM & Pipeline Management
• Enter and maintain prospect and candidate information within FranConnect.
• Monitor candidate progression throughout the franchise development pipeline.
• Maintain accurate records, documentation, and development data.
• Assist with pipeline reporting and franchise development metrics.
• Administrative & Operational Support
• Assist in maintaining organized development workflows, systems, and documentation.
• Partner with Franchise Development, Operations, Marketing, and other internal teams to support franchise sales and onboarding activities.
• Identify opportunities to improve processes and operational efficiency.
• Provide administrative support to the Franchise Development team as needed.

Qualifications

• 1–3 years of experience in an administrative, coordinator, sales support, customer service, operations, or related role preferred.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency with Google Workspace and Microsoft Office applications.
• Experience with CRM platforms such as FranConnect, Salesforce, HubSpot, or similar systems preferred.
• Strong interpersonal skills and a professional, customer-focused approach.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Must be able to work full-time in office in Charlottesville, Virginia.

Compensation & Growth Opportunity

• Competitive base salary of $40,000–$50,000 annually.
• $200 commission for each franchise unit sold.
• Exposure to all aspects of franchise development and franchise sales.
• Opportunity to develop skills in franchise recruitment, candidate management, business development, and franchise operations.
• Clear opportunities for professional growth within the Franchise Development organization.

Why Premium Service Brands

• Join one of North America\'s leading home services franchise organizations.
• Work alongside experienced franchise development professionals.
• Be part of a collaborative, high-energy, growth-focused culture.
• Gain exposure to franchise sales, operations, and business growth strategies.
• Enjoy opportunities for professional development and career advancement within a growing organization.

Additional Requirements

All candidates are subject to a criminal background screening as a condition of employment.

Equal Employment Opportunity Statement

Premium Service Brands is an equal opportunity employer committed to a diverse and inclusive workplace. We do not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Applicants requiring reasonable accommodation during the application or hiring process should contact: Human Resources