Franchise Business Consultant

Dine Brands Global; Dallas (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Franchise Business Consultant to bridge connections between franchisees and the brand. This role focuses on enhancing operational performance across multiple restaurants, providing strategic insights, coaching, and ensuring adherence to brand standards. The ideal candidate will possess strong leadership skills and a proven track record in the food service industry, along with the ability to influence and negotiate effectively. Join a dynamic team dedicated to driving success and maintaining high standards in a vibrant franchise community.

Qualifications

• 5+ years in field operations leadership within food service or multi-unit retail.
• Proven results in influencing decisions through negotiation.

Responsibilities

• Oversee operational performance of 40+ restaurants in a region.
• Provide coaching to franchisees to improve service and profitability.

Skills

Field Operations Leadership

Negotiation Skills

Analytical Skills

Communication Skills

Organizational Skills

Time Management Skills

Microsoft Office Suite

ServSafe Certification

Tools

Operational Tools

Job description

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP, and Fuzzy's Taco Shop brands. With over 3,500 restaurants in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information, visit the Company's website at www.dinebrands.com.

Position: Franchise Business Consultant (FBC)

The FBC serves as the primary link between Fuzzy's Taco Shop and the franchise community, responsible for creating productive partnerships with franchise owners/operators. The role involves providing analysis, recommendations, coaching, and assistance to improve sales, traffic, and operational standards, while ensuring the protection and enhancement of the Fuzzy's brand.

Responsibilities:

1. Oversee the operational performance of 40+ restaurants within a region comprised of one or multiple franchisees.
2. Partner with franchisees and support teams to diagnose barriers and develop strategies to maximize performance across operations, marketing, training, etc.
3. Provide coaching and training to franchisees to improve service, sales, traffic, and profitability.
4. Champion brand initiatives and ensure 100% adoption among assigned franchisees and restaurants.
5. Maintain active knowledge of key business metrics, analyze issues, and recommend improvements.
6. Ensure franchisee compliance with SOPs, assessments, and food safety standards, developing corrective plans as needed.
7. Address restaurants or franchise groups delivering inconsistent customer experiences, supporting standards compliance.
8. Assist franchisees in developing and maintaining business and capital plans.
9. Gain proficiency in Fuzzy's operational tools, standards, and systems.
10. Employ interpersonal and negotiation skills to drive objectives and manage change.
11. Understand and communicate new programs effectively, providing feedback for improvements.
12. Share best practices and support franchisee adoption.

Skills & Requirements:

1. Minimum of 5+ years in a field operations leadership role within the food service or multi-unit retail industry.
2. ServSafe certification or equivalent, if applicable.
3. Proven results in influencing decisions through negotiation skills.
4. Experience consulting with and influencing business owners, with strong analytical skills.
5. Ability to plan, prioritize, and achieve business objectives.
6. Excellent communication, organizational, and time management skills.
7. Proficiency in Microsoft Office Suite.
8. Willingness to travel up to 60% of the time.

Equal Opportunity Statement

Dine Brands Global is committed to equal employment opportunity for all applicants regardless of protected characteristics. Employment decisions are based on qualifications, merit, and business needs.

Applicants with criminal records will be considered in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Criminal history will be reviewed in relation to specific job duties such as food safety, restaurant inspections, and interactions with franchisees and guests.

For more information on how we handle personal data, see our Applicant & Employee Privacy Notice.