Franchise Business Coach

Touching Hearts at Home; Minnetonka (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

Touching Hearts at Home is seeking a Franchise Business Coach to drive unit-level profitable growth and franchisee satisfaction through coaching, training, and best practices. You will lead monthly coaching sessions, ensure brand standards, and support franchisees across the United States from our corporate office.

The role emphasizes collaboration with cross-functional teams, managing financial drivers, and delivering group trainings.

Qualifications

• Minimum of 7 years of progressive franchise management or district-level multi-unit operations experience.
• Bachelor's degree preferred.
• Experience collaborating with business owners on growing their business.
• Strong understanding of financial drivers of business operations, including profit and loss management, market conditions, competitive landscape, and trends.
• An ability to continually inspire, influence, train, and motivate franchisees.
• Strong leadership presence with an ability to coach franchisees on business and best practices.

Responsibilities

• Lead, coach, and train franchisees across the U.S.
• Ensure that franchisees follow company brand standards. Complete monthly coaching sessions with every franchisee to drive program implementation and franchisee success.
• Answer emails, phone calls, and text messages from franchisees.
• Facilitate new franchisee training, and other group presentations (regional and national trainings).
• Lead and facilitate annual P&L collection and schedule annual P&L performance reviews with each franchisee identifying strengths and areas of opportunity to improve performance.
• Work with franchisees to execute a Local Marketing Plan to improve overall sales and profits.
• Ongoing communications with THAH Corporate Team on new initiatives, policies, best practices, service introductions, technology updates, etc. Working cross departmentally with Training, Accounting, Franchise Development, and Marketing to ensure Franchisees are supported.

Skills

Franchise management

Multi-unit operations

Home care industry

Business development

P&L understanding

Leadership & coaching

Relationship building

AI skills

Education

Bachelor's degree

Tools

Microsoft Office

CRM systems

Job description

Franchise Business Coach - Touching Hearts at Home Franchise Corporate Office

Touching Hearts, Inc is a nationally recognized franchisor ofTouching Hearts at Home. Our Mission is to find, develop, and support exceptional entrepreneurs.Our Core Values are Support, Integrity, Communication, and Trust.

Our Franchise Business Coach is responsible for driving unit level profitable growth and franchisee satisfaction through effective support, leadership, training, continuous process and sales improvement, best practices, and cost containment initiatives. Support our Franchisees to have a positive impact in the communities they serve throughout the USA.

Duties include:

• Support Touching Hearts at Home franchisees throughout the U.S. by leading, coaching, and training franchisees in all aspects of our business.
• Ensure that franchisees follow company brand standards. Complete monthly coaching sessions with every franchisee to drive program implementation and franchisee success.
• Answering emails, phone calls, and text messages from franchisees.
• Facilitate new franchisee training, and other group presentations (regional, and national trainings)
• Lead and facilitate annual P&L collection and schedule annual P&L performance reviews with each franchisee identifying strengths and areas of opportunity to improve performance.
• Work with franchisees to execute a Local Marketing Plan to improve overall sales and profits.
• Ongoing communications with THAH Corporate Team on new initiatives, policies, best practices, service introductions, technology updates, etc.Working cross departmentally with Training, Accounting, Franchise Development, and Marketing to ensure Franchisees are supported.

Skills and Experience

• Minimum of 7 years of progressive franchise management or District level multi-unit operations experience. Bachelor's degree preferred.
• Home Care Industry Experience a plus.
• Proven experience collaborating with business owners on growing their business.
• Clear understanding of financial drivers of business operations, including profit and loss management, market conditions, competitive landscape, and trends.
• An ability to continually inspire, influence, train, and motivate franchisees.
• Strong leadership presence with an ability to coach franchisees on business and best practices. Strong relationship building skills with a high level of professionalism, tact, and diplomacy
• Basic computer skills, AI Skills, Microsoft, and CRMs.

Touching Hearts, Inc offers competitive salaries, benefits, and exceptional culture.At Touching Hearts at Home, we value the people we serve, and those who serve them.