Franchise Business Coach

JazzHR; Northern (KY); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Caring Transitions is seeking a Franchise Business Coach to help franchise owners build stronger, more profitable businesses through coaching, accountability, and operational excellence. You’ll join our Franchise Business Coaching team, supporting 40–60 owners with strategic action plans and performance improvements.

Based in the U.S. with 25–45% travel, the role emphasizes relationship-building, data-driven KPI analysis, and adoption of Caring Transitions standards.

Qualifications

• 5+ years of experience in business coaching, franchise operations, or multi-unit leadership.
• Analytical with strong business acumen; translate KPIs into action.
• Exceptional coach with proven relationship-building and accountability skills.
• Strong public speaking abilities and comfortable training large groups.

Responsibilities

• Partner with franchise owners to understand challenges and design plans to lift performance.
• Coach owners on operations, sales, marketing, team development, and brand standards.
• Analyze financial statements, KPIs, and trends to identify opportunities and improvements.
• Drive adoption of Caring Transitions systems and best practices across the network.
• Build relationships through regular coaching calls, field visits, and ongoing communication.
• Attend conferences and events representing the brand and supporting new owners.

Skills

Franchise operations

Multi-unit leadership

Business coaching

Public speaking

Relationship building

Job description

About Caring Transitions

Caring Transitions is the nation’s largest and most trusted organization specializing in downsizing, relocation, estate sales, decluttering, home cleanouts,CTBidsonline auctions and other services.Ourcomprehensive menu of services supports older adults and their families through late life transitions.Serving over 450 locations across the US. Our e-commerce brand,CTBids, hasnearly 1Mbidders and millions of unique and everyday treasures sold through online estate sale auctions.

Recentlyacquiredby the same entrepreneurs who transformed Backstage from a legacy print publication into a profitable digital marketplace, Caring Transitions is embarking on an exciting new chapter.We’reinvesting in every aspect of the business: modernizing our technology, improving the infrastructure, and building a flat culture wheregood ideaswin, initiative is rewarded, and talented people can make a real impact.

TheRole:

Caring Transitions is seeking aFranchise Business Coachto help franchise owners build stronger, more profitable businesses through coaching, accountability, and operational excellence.You'llbe joining our Franchise Business Coaching team, which consists of eight experienced coacheswith backgrounds rangingfrom former Caring Transitions franchise owners to business coaches and franchise leaders from other industries.We'rea collaborative and supportive team that values proactive problem solving, authentic relationships, and helping franchise business owners achieve their goals.

AsaFranchise Business Coach,you'llpartner with a portfolio ofapproximately 40–60 franchise owners, serving as their trusted advisor as they grow and scale their businesses.You'llanalyze financial and operational performance, develop strategic action plans, coach owners through challenges, and drive adoption of systems, standards, and best practices across the franchise network. In this role,you'llcollaborate closely with franchise owners and cross-functional corporate teams to help improve business performancewhile supporting the continued growth of the Caring Transitions franchise network.

The Franchise Business Coach will report to the Director of Franchise Business Coaching.

This is a remote U.S.-based position withapproximately25-45% travelfor in-person meetings, trainings, and conferences. The salary range for this position is$60,000-$70,000baseannually.

HowYou’llMake an Impact:

• Partnerwithfranchise ownersin virtual and on-sitesessionsto understand challenges and pain points;design planstoelevatebusiness performance,improveoperational efficiency,andachieve revenue goals

• Coach franchise owners on all aspects of their business, includingoperations, sales, marketing, team development,brand standards,andleadership,empoweringthemtobuild stronger, more sustainable businesses

• Analyze financial statements, operational KPIs, and business trends toidentifyopportunities, develop strategic action plans, and drive measurable improvements

• Drive adoption of Caring Transitions systems, standards, and best practices while helping franchise owners implement processes that improve efficiency and consistency

• Build strong relationships through regular coaching calls, business reviews, field visits, and ongoing communication that fosters accountability, trust, confidence, and continuous improvement

• Attend conferences, regional and national meetings, and other events as a Caring Transitions ambassador,representingthe brand through presentations, training, and conversations with franchise candidates and new owners

• Ensuretimelypayment of royalties, national branding fees, and other financial obligations

• Partner withteam membersto share field insights, support strategic initiatives, and ensure franchise owners have the tools and resources they need to succeed

Who You Are:

• You have 5+ years of experience in business coaching, franchise operations, business ownership,ormulti-unit leadershipwith a demonstratedtrack recordof improving business performance

• Analytical with strong business acumen,you can translatefinancial statements, operational KPIs, and performance trends into actionable recommendations and strategic plans

• An exceptional coach and relationship builder, you know how to influence, motivate, and hold others accountable while building trust and credibility

• A confident public speaker, you are comfortable presenting to and/or training large audiences

• High EQ;you cannavigatedifficult conversationsandprovide direct, constructive feedback withtheempathy and professionalismthat inspires elevation

• Highly organized, adaptable,and self-directed,you'reskilled at managing competing priorities, balancing the needs of multiple franchise owners, and adapting to changing business demands

• Dedicated and dependable, you build trust with business partners through consistent communication, proactive problem solving, andfollow-through

• Collaborative by nature, you enjoy partnering with cross-functional teams, sharing insights, and contributing to initiatives that strengthen the overall franchise system

• Willing and able to travelapproximately 25–45% for field visits, conferences, training, and franchise support

Why Caring Transitions:

• Work directly with pragmatic and collaborative executivesfrom Backstage.com, BCG, Cast & Crew, etc.who value innovation and initiative

• Access tocutting-edgetools and platformsacross every department

• Thrive in aflat structurewhere your voice is heard and respected

• Grow inany direction you choose— operations, product, development, or marketing. Dream big!

• Maintain a fair work-life balance. We cherish time with our families (fur babies included!) and encourage you to do the same