Franchise Coach

USA Enterprises LLC; Kentucky; Hybrid; USD 90,000 - 95,000; Full time

Job summary

USA Enterprises LLC is looking for a Franchise Coach to drive growth and profitability across the USA Insulation franchise network. This role involves serving as a trusted advisor to franchise owners, assisting with operational excellence and developing sales training programs.

The ideal candidate has experience in sales training, excellent communication skills, and familiarity with in-home sales processes. This position offers a wage range of $90,000 – $95,000.

The role requires potential travel of up to 25% to support franchisee growth and performance.

Qualifications

• Proven experience as a successful salesperson or sales trainer in home services.
• Ability to deliver impactful coaching in person and online.
• Willingness to travel up to 25% of the time.

Responsibilities

• Serve as primary business coach to franchise owners.
• Analyze financial statements and KPIs to identify growth opportunities.
• Develop and deliver sales training programs to franchisees.

Skills

Sales experience in home services

Training and coaching abilities

Knowledge of in-home sales processes

Strong communication skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Position Summary

The Franchise Coach drives franchisee growth, profitability, and operational excellence across the USA Insulation franchise network. Serving as a trusted business advisor, the Coach works closely with franchise owners to improve business performance through coaching, consulting, performance improvement, sales training, and sales process optimization.

Key Responsibilities

• Serve as the primary business coach and trusted advisor to franchise owners.
• Analyze franchise financial statements, KPIs, operational metrics, and business trends to identify opportunities for growth and profitability.
• Collaborate with franchisees to develop annual business plans, growth strategies, and operational improvement initiatives.
• Hold franchisees accountable to performance goals through regular coaching sessions and progress reviews.
• Evaluate operational performance and recommend best practices to improve efficiency, customer satisfaction, employee productivity, and profitability.
• Support franchisees in managing labor, pricing, capacity planning, budgeting, customer retention, and local market development.
• Conduct business reviews and field visits to assess operational execution and provide hands‑on coaching.
• Assist franchisees with problem‑solving, decision‑making, and implementation of strategic initiatives.
• Guide franchisees through onboarding, ramp‑up, expansion opportunities, and ongoing business development.
• Reinforce compliance with franchise standards and operational requirements.
• Leverage financial data and benchmarking to help franchisees understand business performance and drive continuous improvement.
• Build strong relationships with franchisees and serve as their primary resource for business growth and operational excellence.
• Facilitate franchisee peer groups, advisory boards, and collaborative learning opportunities.
• Partner with marketing, operations, finance, and shared services teams to support franchisee success.

Sales Training & Development

• Develop and deliver sales training programs that support franchise growth objectives.
• Coach franchise owners and sales teams on lead conversion, in‑home sales processes, closing techniques, financing options, pricing strategies, and customer experience.
• Create sales training materials, playbooks, presentations, and e‑learning resources.
• Analyze sales performance metrics and identify opportunities to improve close rates and revenue generation.
• Support implementation and optimization of sales systems, tools, and technologies.
• Facilitate sales‑focused workshops, webinars, and training sessions at regional meetings and annual conferences.
• Collaborate with franchisees to implement effective sales strategies aligned with market conditions and business goals.
• Work with vendor partners and sales‑related service providers to support franchise sales performance.

Qualifications

• Proven experience as a successful salesperson or sales trainer, preferably within the home services industry.
• Experience managing or training salespeople.
• Knowledge of in‑home sales processes, including inquiry to appointment engagement, in‑home sales, one‑call close, overcoming objections, lead rehash, prospecting, pricing, and financing.
• Ability to deliver impactful in‑person and online coaching and learning environments.
• Willingness to travel up to 25% of the time.
• Familiarity with Microsoft Word, Excel, Outlook, PowerPoint and ability to learn new technologies.
• Excellent planning and time‑management capabilities.
• Outstanding verbal and written communication skills and ability to present information effectively.

Wage Range

$90,000 – $95,000