Sr. Franchise Business Consultant

Authority Brands; Charlotte (NC); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Paid time off

Paid holidays

401(k) plan

Full benefits package

Résumé du poste

Authority Brands Inc. is seeking a Sr. Franchise Business Consultant to serve as the main link between the franchisor and franchisees, delivering management, operational and financial support.

You will coach franchise partners, monitor KPIs, conduct territory health diagnostics, and help drive growth while ensuring compliance with Franchise Agreements. You will be the trusted advisor, coordinating cross-functional resources, delivering insights, and supporting franchisees to achieve personal and

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of experience as consultant/coach or running a services business.
• Strong in KPIs, data analysis and operational efficiencies.
• Able to interpret P&L statements and assess impact of initiatives.
• Experience collaborating cross-functionally to meet customer needs.
• Proficient with Microsoft Office programs.
• Clear verbal and written communication; ability to travel 75%.

Responsabilités

• Perform as business consultant and coach, building trust to influence growth and profitability.
• Maintain regular virtual and onsite touchpoints to understand franchise operations.
• Develop understanding of Authority Brand tools and support systems to maximize performance.
• Be the go-to advisor for franchisees in good times and crises.
• Prioritize FSC requests and connect with franchisees as needed.
• Advise on Franchise Agreement compliance and help partners stay compliant.
• Conduct market meetings and facilitate franchisee group improvement.
• Guide franchisees on culture alignment with company values.
• Deliver franchisee territory health diagnostics and monitor KPIs.
• Review monthly P&L and YOY revenue analyses.

Connaissances

Operational efficiencies

KPIs

Data analysis

P&L understanding

Cross-functional collaboration

Microsoft Office

Verbal & written communication

Formation

Bachelor's degree

Outils

Microsoft Office

Description du poste

Authority Brands Inc. is a leading provider of home services, building brands that support the success of our franchisees, as well as bettering the lives of the homeowners we serve and the people we employ.

Sr. Franchise Business Consultant is the primary contact between the franchisor and the franchisee. You will act as the franchisee’s connection to the Franchise Support Center ensuring there is a strong support system and trusted advisors in place. The FBC is responsible for providing management, operational, and financial support to franchise partners through a consultative relationship built on trust. The strength of that relationship will directly impact your ability to be an effective FBC. You are the coach, advising how franchisees should leverage our Systems of Business in the effort to help them reach their personal and business goals. The successful candidate will effectively monitor and measure the results of the franchise’s goals and KPIs across their territory and brands.

Responsibilities

• Perform the role of business consultant and coach; building trust with franchise partners to influence growth and profitability within their franchise
• Establish a regular cadence of virtual and onsite touch points to maintain a deep understanding of the business operations of our franchise partners, providing insights and assistance when needed
• Develop a deep understanding of all available Authority Brand tools, platforms, and support systems available to our brands to maximize performance and instill trust with your franchisees
• Become the person your franchisees seek out for advice, come to in a time of crisis, or to celebrate the victories they have experienced
• Prioritize the requests of the FSC functions to connect with your franchisees
• Advise our franchise partners on the importance of staying in compliance with the Franchise Agreement and assisting when needed in the efforts to help the franchise partner stay compliant
• Conduct market meetings for your franchisees, bringing groups of franchisees together for the betterment of the group
• Providing guidance to the franchisees in the development of their culture and how it acts as an extension of our company culture
• Responsible for delivering franchisee territory ‘health’ diagnostics
• Performing a monthly Profit and Loss statement reviews including YOY revenue
• Other duties as assigned

Qualifications

• Bachelor’s degree (B.A) or equivalent experience required
• 5+ years of experience in the capacity of a consultant, advisor, coach, or in running a services-based business or franchise
• Skilled in operational efficiencies, best practices, KPIs, and data analysis
• Comfortable interpreting P&L statements and understanding how various initiatives may impact top & bottom lines
• Experience partnering cross functionally to ensure your customers get what they need when they need it
• Must have strong computer skills and be familiar with all Microsoft Office Programs
• Communicates clearly and precisely in verbal and written forms
• Ability to travel up to 75% to Franchisee locations within your assigned territory

We believe our greatest assets are our employees. We offer competitive salaries and a full benefits package to include PTO, paid holidays, 401(k) and more.

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions however we do not sponsor visas at this time.

Authority Brands Inc. is an Equal Opportunity Employer